Manager, Wealth Ops

Job ID: 41187
- Location: Petaling Jaya, MY
- Area of interest: Operations
- Job type: Regular Employee
- Work style: Office Working
- Opening date: 28 Oct 2025 - **Job Summary** The Senior Manager, Wealth Operations is responsible for executing strategic plans & budget plans, managing US securities and tax processes, and overseeing daily operations to ensure compliance and high service standards. Key duties include managing Wealth Operations & Licensing processes, monitoring escalations, performing regulatory gap analysis, and driving process improvements.-
**Key Responsibilities*** Strategy**-
- Develop a thorough understanding of the firm’s business strategy and model as it pertains to the role.
- Engage in high-level discussions with internal and external stakeholders to understand their needs and effectively implement strategic plans.
- Execute and implement country-specific plans that align with the Group’s overall strategy.
- **Business**Maintain awareness and understanding of the broader business, economic, and market environment in which the firm operates.
- Effectively collaborate with stakeholders to assist in driving business growth, review and manage conduct & compliance matters.
** Processes**-
- Manage processes related to US persons and US securities, including W8BEN Forms, 1042S, WHT, and US Tax Declarations.
- Oversee daily operations, including the confirmation and settlement of various securities types.
- Prepare periodic reports (daily, weekly, monthly, quarterly, and annual) for various stakeholders.
- Support day-to-day operations, handle exceptions, escalate and follow up on system issues, perform reconciliations, conduct UAT testing, plan for business continuity, manage capacity, and drive process improvements.
- Participate in stakeholder meetings, review and benchmark service standards, and maintain cross-border relationships.
- Maintain service level agreement metrics on turnaround times and accuracy.
- Engage effectively with stakeholders to understand and fulfill the needs of internal and external clients.
- Continuously improve service levels and customer expectations using metrics to inform service delivery improvements.
**Licensing**-
- Oversee licensing processes, monitor escalations and potential issues.
- Perform gap analysis on regulations and guidelines pertaining to licensing.
- **People & Talent**-
- Lead through example and build the appropriate culture and values. Set appropriate tone and expectations from team and work in collaboration with stakeholders and business partners.
- Employ, engage and retain high quality people.
- Builds a people and unit road map that ensures an effective team - utilising all the people tools to continuously raise employee engagement.
- Allocate resources effectively to maximize efficiency and effectiveness of unit.
- Identifies & nurtures talent by growing bench strength and ensuring adequate succession planning.
- **Risk Management**-
- Identify, assess, monitor, control, and mitigate risks to the firm. Understand the main risks facing the firm and the role in managing them.
- Interpret the firm’s financial information, identify key issues, and implement appropriate controls and measures.
- Act as the first line of defense as defined in the Ops Risk Framework.
**Key stakeholders**GBS IN, GBS MY, MY SS, HK SS, SG & HK Payment teams
- External parties such as Fund Houses / Counterparties / Custodian / Financial Institutions / Licensing Bodies
- WS Process & Product Team
- RMs, Branches and segments
- WRB various functional teams
- BRM, GIA, Compliance & OR team
** Other Responsibilities**-
- Embed the Group’s brand and values in Malaysia.
- Perform other responsibilities as assigned under Group, Country, Business, or Functional policies and procedures.
- Manage multiple functions (double hats) as required.
- **Skills, Experiences & Qualifications**Diploma or bachelor's degree from recognised universities.
- Proven competency and experience in Wealth or Securities Services Operations with at least 8 years of relevant experience.
- Understanding of Wealth Operations & Products, Wealth Policy & Process, Licensing, and Risk Management.
- Demonstrated competency in capacity and budget planning, operations, and project management.
- Outstanding organizational and leadership abilities.
- Strong communication and interpersonal skills to collaborate with stakeholders and also external parties at all levels.
- Exceptional verbal and written communication skills.
- Good decision-making, analytical, and problem-solving skills.

Role Specific Technical Competencies MS Excel
- MS Word
- MS PowerPoint
- Power BI
- **About Standard Chartered** We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're