Customer Service Executive

1 week ago

Kuala Lumpur, Malaysia ALEXANRA WORKS Full time

**POSITION: CUSTOMER SERVICES EXECUTIVE/FRESH GRAD (MANDARIN SPEAKER)**

**Responsibilities**:

- To escalate unresolved queries to designated departments for further investigation.
- To obtain and examine all relevant information to assess the validity of inquiries and to determine possible causes, and to propose appropriate solutions.
- To communicate progress and resolution of issues to internal and external customers.
- To update daily listing for day-to-day operation according to the given requirement.

**Requirements**:

- FRESH GRADUATE is encouraged to apply.
- Required skills: Microsoft Office (Word, Excel, PowerPoint)
- Fluent in **English **and **Mandarin **for both oral and written as the person need to deal with Mandarin speaking clients.
- Able to work independently, strong work commitment, trustworthy, good team player with excellent communication and interpersonal skills & vigilant on calls waiting and helpdesk enquiry.
- Self-motivated, fast leaner, positive attitude, able to meet timeline and perform well under pressure.
- Willing to work on shift including weekend and public holiday.

**Other benefits**:

- A good amount of Annual Leave entitlement
- Entitled to allowance.
- Shift Allowance (Night)
- WFH subsidy
- Performance based bonus and annual salary review (Performance review system applies)-terms & conditions.
- And many more
- Salary range: RM2000 - RM4000 (depends on works experiences)

**Salary**: RM2,500.00 - RM4,000.00 per month

**Benefits**:

- Dental insurance
- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development
- Work from home

Schedule:

- Afternoon shift
- Day shift
- Early shift
- Evening shift
- Holidays
- Night shift
- Rotational shift
- Weekend jobs

Supplemental pay types:

- Performance bonus
- Yearly bonus

Application Question(s):

- Are you willing to work in shifts? required to work on weekend/public holiday/morning/night-are you able to commits? (YES/NO)

**Experience**:

- Customer service: 1 year (preferred)

**Language**:

- Mandarin (required)

**Location**:

- Kuala Lumpur (preferred)

Ability to Commute:

- Kuala Lumpur (required)

Ability to Relocate:

- Kuala Lumpur: Relocate before starting work (preferred)

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