Internship for E-commerce Customer Service

11 hours ago

Petaling Jaya, Malaysia Clickasia Sdn Bhd Full time

**Requirements**:
**Qualifications**:

- Enrolled student of related Diploma / Bachelor’s Degree
- Minimum internship period : 3 months
- Must be proficient in English (verbal and written)
- Is Customer focused - enjoy engaging with customers through chats
- Has the technical skills required for navigating multiple systems and learning new technology
- Ability to multi-task, prioritize and manage time effectively

**Responsibilities**:
The Customer Service Intern, will be part of our Customer Service team responsible to deliver the full spectrum of our Brands eCommerce Customer Service by providing professional, responsive and reliable service to our customers; contacting us through the various interaction channels. Incumbent must have the mind-set and attitude that Customer Service is a key differentiator of our business.

Essential Duties and Responsibilities include, but not limited to:

- Covers all aspect of related customer service scope.
- Liaise directly with customers to promptly respond to customer enquiries (e.g. pricing, delivery information, warranty and etc.) from various interaction channels but mainly from chats
- Assist customers in resolving service issues, complaints and claims compensation promptly.
- Assist with placement of orders, refunds, or exchanges
- Enhance service experience through delivering professionalism and empathy when dealing with each individual customer with varying needs and demands.

**Benefits**:

- Paid internship
- Training provide
- Exposure to the real E-Commerce field

Additional Benefits
- Allowance Provided

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