Customer Service

13 hours ago

Setia Alam, Malaysia PERSADA GLOBAL HOLIDAYS SDN. BHD. Full time

Berikut adalah versi **copywriting jawatan kosong Customer Service** yang telah dikemaskini seperti diminta — dengan gaji baru, fokus kepada calon berpengalaman, dan penambahan skop tugas:
**Jawatan Kosong: Customer Service (Industri Umrah)**

**Lokasi: Setia Alam | Syarikat: Persada Global Holidays Sdn. Bhd.**

Persada Global Holidays adalah syarikat Umrah yang telah beroperasi lebih **12 tahun**, dengan ratusan jemaah setiap musim dan cawangan aktif seluruh Malaysia.

Kami sedang mencari individu yang **berpengalaman dan berdedikasi** untuk menyertai pasukan kami di ibu pejabat **Setia Alam** sebagai **Customer Service**.

**Butiran Jawatan**:

- **Jawatan**: Pegawai Khidmat Pelanggan (Customer Service)
- **Lokasi**: Setia Alam, Selangor
- **Gaji Pokok**: RM1,800 - RM2,500 (mengikut pengalaman)
- **Manfaat**: Termasuk caruman KWSP, SOCSO & peluang insentif dalaman

**Skop Tugas Utama**:

- Melayani pertanyaan, permintaan & aduan pelanggan berkaitan pakej Umrah dan servis syarikat
- Menyediakan maklumat yang tepat dan bimbingan penuh kepada pelanggan sebelum, semasa dan selepas pendaftaran
- Menguruskan rekod pelanggan, tempahan, dan kemaskini status dalam sistem syarikat
- Menjadi penghubung antara pelanggan dan jabatan operasi/sales
- **Menyantuni jemaah di lapangan terbang (KLIA/KLIA2)** ketika hari keberangkatan — sebagai penyambut & penyelaras perjalanan
- Menjawab mesej/emel rasmi berkaitan jemaah, dengan profesionalisme dan adab syarikat

**Kelayakan Diperlukan**:

- Minimum **Diploma** dalam mana-mana bidang
- **WAJIB** mempunyai **pengalaman dalam bidang khidmat pelanggan / perkhidmatan**:

- Petah bercakap, sabar, tenang dan mampu bekerja dengan pelbagai lapisan pelanggan
- Mempunyai kemahiran asas komputer dan sistem pengurusan pelanggan
- Boleh bekerja mengikut arahan dan secara berdikari

**Cara Memohon**:
Hantar resume ke:
atau hubungi **013-484 6869** (Afdhal) untuk maklumat lanjut.

**Sertai kami dan jadilah sebahagian daripada pasukan yang membawa lebih ramai jemaah menjejak Tanah Suci — dengan khidmat yang ikhlas dan tersusun.**

**Job Types**: Full-time, Permanent, Internship
Contract length: 12 months

Pay: RM1,800.00 - RM2,500.00 per month

**Benefits**:

- Cell phone reimbursement
- Maternity leave
- Parental leave
- Professional development

Schedule:

- Fixed shift
- Monday to Friday

Supplemental Pay:

- Commission pay
- Performance bonus

**Experience**:

- Customer Care: 2 years (required)

**Language**:

- English (preferred)

**Location**:

- Setia Alam (preferred)

Expected Start Date: 07/01/2025

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