Assistant Front Office Manager

2 weeks ago

Seri Kembangan, Malaysia MINES BEACH RESORT by Tamara Concierge Group Full time

**Job Summary**

**Main Responsibilities**

**Customer Relations**
- Welcome guests with warm service and friendly demeanor.
- Develop and maintain high-quality relationships with guests throughout their stay with resort.
- Handle guest complaints and issues that cannot be resolved by team members, ensuring timely and satisfactory solutions.

**Operations**
- Handling day-to-day operations of the Lobby Reception, Call Centre, Recreation Centre and Concierge.
- Organize and supervise guest arrivals and departures.
- Ensure accuracy and currency of guest information and documentation.
- Oversee billing operations, including group invoicing, debt management, and cash handling.
- Monitor service standards through guest feedback and quality audits.
- Keep guest information directories updated.
- Maintain high standards in guest interactions and service delivery.

**Team Management**

Reporting directly to Front Office Manager, General Manager and liaising with other department heads to establish, review, and maintain operational standards, ensuring seamless and efficient daily operations.
- Foster a motivated and collaborative team atmosphere.
- Participate in recruitment and onboarding of new team members.
- Support ongoing training and development of staff.
- Ensure compliance with Standard Operating Procedures and Company Policies (e.g., uniforms, grooming).

**Management & Administration**
- Ensure compliance with invoicing and cash handling procedures.
- Assist with updating financial dashboards (revenue, occupancy, forecasts, etc.).
- Secure revenue streams and manage debt collection processes.

**Hygiene / Safety / Environment**
- Maintain cleanliness and organization in the work environment.
- Enforce hotel safety regulations, especially in emergencies.
- Ensure the safety of both guests and property.

**Qualifications & Skills**
- Bachelor’s degree or diploma in Hospitality Management, Hotel Administration, or a related field.
- 2-4 years of experience in front office operations, with at least 1 year in a supervisory or assistant managerial role.
- Experience with Property Management Systems (PMS) such as IFCA or similar.
- Familiarity with front desk procedures, guest relations, and basic accounting principles.
- Additional certifications in customer service or hotel operations are a plus.
- Application open to Malaysian citizen only*

**Job Types**: Full-time, Permanent

Pay: RM4,500.00 - RM5,500.00 per month

**Benefits**:

- Additional leave
- Free parking
- Maternity leave
- Meal allowance
- Opportunities for promotion
- Parental leave
- Professional development

Schedule:

- Rotational shift

Work Location: In person

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