Service Desk Analyst

**Job Title**: Service Desk Analyst **Experience Level**: 1 Year **Job Summary**: We are seeking a motivated and customer-focused **Service Desk Analyst** with 1 year of IT support experience. You will serve as the first point of contact for technical support, resolving issues efficiently and ensuring high customer satisfaction. This role offers...

**Job Title: IT Service Desk Analyst** **Budget**: Dependent on background and experience **Duration**: 1 Year (Renewable) **Number of Positions Open**: 1 **Role Context & Purpose** The IT Service Desk Analyst will play a pivotal role in contributing to projects that have a significant impact on the organization. This position will provide essential IT...

Support the running of the regional BPO service performance & governance framework. Support the development and governance of continuous improvement initiatives in the Region Job Title: Service Desk Analyst **Job Description**: - About Dentsu - Led by Dentsu Group Inc. (Tokyo: 4324; ISIN: JP3551520004), a pure holding company established on January 1,...

Job SummaryTheService Desk Analystwill act as a key technical escalation point within the Service Desk team, ensuring smooth incident, request, and problem management processes. This role requires providing1st and 2nd line remote supportacross multiple clients, maintaining high service quality and customer satisfaction while adhering toSLA and KPI targets....

**Job Title: Service Desk Analyst** **Purpose of the Role**: The Service Desk Analyst acts as the first point of contact for IT support, helping users with technical issues and service requests. This role ensures IT systems run smoothly by troubleshooting hardware and software problems, managing user accounts, and following global IT standards. The analyst...

Position: Service Desk Analyst Location: Kuala Lumpur Malaysia Duration: 12 Months Extendablle contarct Experience : 1+ Years in service desk Job Purpose 2. To provide 1st level support and troubleshooting. 3. To log problems onto HPSM. 4. To ensure continuous improvement to the job function 5. To submit daily, weekly and monthly helpdesk report to team...

IT Service Desk Analyst – Level 2Location: Kuala LumpurContract Duration: 6 monthsWorking Hours: 24/7 coverage (8 hours per shift, 1-hour break)Working Days: Rotational, as scheduled by team leader (5 working days followed by 2 days off)OverviewThe IT Service Desk Analyst delivers first- and second-level IT support to employees organization-wide, operating...

[𝐇𝐈𝐑𝐈𝐍𝐆] Local Japanese speakerWe're looking for Service Desk Analyst (Japanese speaker) in KL.Bukit Jalil | RM9,000-RM10,000 | Japanese speaker Position:●Handling Incoming Support Requests: Answer user inquiries via phone, email, chat, or in person.●Document and categorize incoming requests, ensuring accurate tracking and resolution....

Change people’s lives and love what you do! Cochlear develops world-leading medical devices that help people hear. As a top 100 medical device company and market-leader in implantable hearing devices, more people choose a Cochlear-branded cochlear implant system than any other. Our employees tell us that the number one reason they enjoy working for...

Job Requirements and Responsibilities:➢ Acting as a point of contact for technical escalations within the Service Desk Team,working alongside and feeding back resolutions to the team➢ Managing incidents, requests and problems➢ Providing a first-class level of service by meeting or exceeding contractual SLAs, KPIs andCustomer Satisfaction across all...