Customer Support

Job Description : Provide support and daily issue resolution. Identifying, diagnosing, and resolving the level one issues in computer hardware and software as laptops and PCs Providing assistance in installation of other peripherals like printers, scanners, etc., cabling systems like local area network cables, network interface cards, wired switches, etc....

Job

**Responsibilities**: 1. As L1 support engineer, be responsible for the technical support and resolution of customer cloud problems. Including but not limited to daily consulting issues, technical issues and troubleshooting. 2. As L1 support engineer and the back-end team, track key customer needs and bugs, and cooperate with the production and research...

We are looking for a dedicated and customer-focused **Customer Support Representative** to join our team. In this role, you will be the first point of contact for our customers, providing timely and effective assistance to resolve their inquiries, complaints, and issues. Your goal is to ensure customer satisfaction while maintaining the company’s high...

Working location : KL Sentral Preferred Thai / Vietnamese speaker. Role & Responsibilities: - Take call and provide accurate answers to customer queries. - Delivery excellent customer support & services and always offering patient assistance. - Respond to customer’s inquiries over knowledge acquired through training (client product, continuous...

We're Hiring #Korean Nationals – Multiple Roles in Malaysia Relocation Support Provided | Rotational & Normal Shifts AvailableG-Tower (Kuala Lumpur)• Customer Success Specialist –Gaming Support• Customer Success Specialist –SG ReservationGeorgetown (Penang)• Customer Success Specialist –Tobacco• Customer Success Specialist –FinTechKL...

Job Title: Bilingual Customer Support SpecialistLocation: KLLanguage Requirement: Arabic and MandarinWorking Hours: 5-day work week, rotational shiftResponsibilities:Provide high-quality customer service in both Arabic and English, responding promptly to customer inquiries and issuesOffer support through various channels (such as online chat, email, etc.) to...

**Key Responsibilities**: - Resolve customer queries regarding products, services, and policies in an efficient and friendly manner. - Troubleshoot technical issues and work with other departments to escalate problems as needed. - Maintain detailed and accurate records of customer interactions in our system. - Collaborate with the team to improve overall...

Confer with customers via chat about products or services or obtain details of complaints. - Check to ensure that appropriate changes were made to resolve customers' problems. - Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. - Review policy terms to determine whether...

**The Responsibilities of the Role: -**: - Provide Customer Support for live chats, tickets & calls. - Handle up to 5 to 6 live chats simultaneously, where at certain times due to platform maintenance chats can be more than 6. - Answer escalations both in Mandarin & English language. - Escalate the issues to the relevant departments. - Build sustainable...