Front Office Asst. Night Auditor

**JOB DESCRIPTIONS**

1. Guest Services: (FOA, Night Auditor )
- Provide a warm, friendly, and efficient welcome to all guests upon arrival and during their stay.
- Handle guest check-ins and check-outs, including processing payments and issuing room keys.
- Respond promptly to guest inquiries, requests, and complaints, both in person and over the phone.
- Offer assistance with reservations, room assignments, and other guest services.
- Ensure guest satisfaction by addressing any issues and escalating concerns to the appropriate department if necessary.
- To logged all the relevant request and issues

2. Night Audit and Financial Responsibilities:( Night Auditor, FOA )

Perform the nightly audit of the hotel's financial transactions and records.

The task will includes:

- Checking Reg Card and ensure guest details is keyed in to the system by the FO
- Reconcile and sort the Cash transactions, Credit Card Transactions, LO for finance references
- Reconcile daily revenue, and room charges to ensure accuracy
- Prepare and distribute daily financial reports, including the daily revenue report, room
- occupancy report, and other relevant financial summaries.
- Verify and balance all credit card transactions and process end-of-day settlement.
- Investigate and resolve any discrepancies or errors identified during the audit process.
- Maintain accurate records of guest interactions, incidents, and any maintenance or security issues encountered during the shift.
- Complete end-of-day procedures and generate necessary reports for management review.
- Update and maintain accurate records of guest accounts, reservations, and billing information.
- Prepare and distribute shift handover notes and communicate important information to the incoming shift.

3. Operational Duties: ( DM /FOE / Night Duty Manager/Night Auditor )
- Monitor the hotel's front office and public areas during the night shift to ensure a safe and secure environment.
- Perform routine inspections of the property to identify any maintenance or security issues.
- Assist with the preparation and delivery of guest amenities, such as wake-up calls, room service orders, and transportation arrangements.
- MUST have complete knowledge of emergency procedures.
- Support other hotel departments as needed, including housekeeping and maintenance.
- To highlights all the relevant issue to FOM/GM

4. Administrative Tasks:(FOE / Night Auditor)
- Ensure compliance with hotel policies, procedures, and safety regulations.
- Send E-mail and/or prepare Hard Copy for the Daily Revenue Report (DRR) ,Extra bed report, Complimentary Room Report, OOO/OOI/ OOS to F.O.M
- MUST have complete knowledge of emergency procedures.
- Any other duties which assign by FOM / DM & any other duty which suitable as per management discretion.

5. Working Conditions:( DM /FOE/ Night Duty Manager/Night Auditor )
- The Night Auditor works primarily during overnight hours and may encounter challenging situations that require problem-solving and quick decision-making.
- The role involves regular interaction with guests, requiring a professional demeanor and a commitment to providing exceptional service.

**Character / Skills / Strength**

Night Auditor MUST posses:
1. Ability to work under minimum supervision

2. Good Negotiations Skills

3. Good in analytic analysis.

4. Excellent Resolved Skills

5. Quick decision maker (compliance to Hotel’s Policy and Standard Of Operating Procedure)

6. Good Personality.

7. Good coping skill for working under pressure

8. Healthy, well groomed and presentable
- Night Auditor will be the Key Person who will act on behalf of the hotel management in the evening from 23hrs until 0700hrs.
- NA will need to work closely with inter-department such as Security, Maintenance, F&B and etc within their stipulated working hours
- Night Auditor /Night Duty Manager Reports to GM, FOM and Finance Controller

Pay: RM1,500.00 - RM2,300.00 per month

**Benefits**:

- Meal provided
- Opportunities for promotion
- Professional development

Schedule:

- Day shift
- Early shift
- Night shift

Supplemental Pay:

- Overtime pay
- Performance bonus

**Experience**:

- Front office: 1 year (preferred)

**Language**:

- English (preferred)