Project Manager

**The Company**

Our client is a leading global company specializing in custom packaging, crating, logistics, and supply chain solutions. With operations across North America, Asia, and Europe, our client specializes in delivering end-to-end services that protect high-value products and support efficient global distribution.

As a Project Manager, you will be responsible for driving customer success and market penetration. Manage all aspects of customer accounts, from initial quoting and order processing through production, delivery and ongoing support. Partner closely with assigned sales representatives and collaborates cross-functionally with global company’s sites, sales, engineering, procurement, and production teams to ensure seamless order execution, timely issue resolution and consistent customer satisfaction. Responsibilities include managing**,** customer relationships, coordinating internal resources, overseeing inventory planning and driving continuous improvement in service delivery. The Project Manager will be based in Batu Kawan, Penang.

**Key Responsibilities**:

- Leads customer account coordination across internal teams and external customers.
- Coordinates multi-functional, multi-geographic activities to ensure consistent customer experience and satisfaction.
- Manage quoting and reordering processes in collaboration with the sales representative and company’s site, including procurement/suppliers for finished goods.
- Support finished goods inventory planning, aligning manufactured and distributed products with customer forecasts (minimum/maximum management).
- Maintain and update customer price lists.
- Collaborate with Procurement to engage and coordinate sourcing finished goods from external suppliers.
- Act as the primary escalation point for customer issues, coordinating internal problem resolution related to design or revision issues, product quality, etc.
- Support raw material and finished goods planning across the company’s sites.
- Execute customer supply agreements, where applicable.
- Prepare sales presentations and ensure timely completion of all materials.
- Coordinates QBR (Quarterly Business Review) material collection, schedules and prepares meetings with the team and customers.
- Ensures accuracy of input data in company systems.
- Generates ad-hoc customer reports using systems such as Sage, SEI, Tableau, Power BI, etc.
- Attending customer meetings as needed.
- Occasional travel when required.
- Bachelor’s degree in Supply Chain, Logistics, Business Administration, Engineering or a related field.
- Minimum 2 years of experience in project management, customer service, sales support, account management or relevant within a manufacturing or distribution environment.
- Demonstrated ability to manage complex projects, prioritize tasks, and meet deadlines in a fast-paced environment and strong organizational skills.
- Strong project management, analytical and problem-solving skills, and ability to identify, troubleshoot, and resolve customer issues effectively.
- Excellent communication, interpersonal and presentation skills, ability to build strong relationships with internal teams and external customers.
- Proficient in Microsoft Office.
- Proficiency in using ERP systems (e.g., Sage) and CRM software. Experience with data analysis tools (e.g., Tableau, Power BI) is a plus.
- Proven ability to collaborate effectively with cross-functional teams and influence stakeholders.
- Proactive and results-oriented approach with a strong focus on customer satisfaction.
- Knowledge of packaging materials, manufacturing processes, or logistics is a plus.

**Job Types**: Full-time, Permanent

Pay: RM6,000.00 - RM10,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Opportunities for promotion
- Professional development

**Education**:

- Bachelor's (preferred)

**Experience**:

- Project Management: 2 years (preferred)
- Manufacturing: 2 years (preferred)
- Distribution Environment: 2 years (preferred)

Work Location: In person