F&b Service Agent

1 week ago

Bukit Mertajam, Malaysia Iconic Hotel Penang Full time

To report for duty punctually wearing the proper uniform and name badges at all time.
- To serve food and beverage to guest according to standard set.
- To handle guest enquiries in a courteous and efficient manner
- To provided a courteous and professional service at all time.
- To check constantly on guest satisfaction, to maintain a best possible guest relation, to anticipate guest’ needs and ensure the fulfillment of all guest expectation.
- To be stationed in the assigned area of the outlet during service hours unless specifically assigned elsewhere.
- To maintain neatness and cleanliness at assigned station, back area and dining area throughout the day.
- To keep station adequately stocked with necessary supplies before. during and after service hours.
- To prepared necessary mise-en-place concerning the operations.
- To follow-up on store / general requisition.
- To do side duties as assigned on daily / weekly / monthly basis as determined by the F&B Executive or F&B Team Leader.
- To take good care of all operating tools and equipment.
- To return soil linen and collect clean linen from Housekeeping.
- To be a team player and support other staffs.
- To maintain a good working relationship with your own colleagues and other department.
- To have a complete understanding and adhere to the hotel’s policy relating to Fire, Hygiene, Health and Safety.
- To have a complete understanding of the hotel’s policies and procedures and adhere to the hotel’s Employee Rules and Regulations.
- To attend pre-service briefing and other training as training by the Manager.
- To attend communication meeting set by the Manager.
- To perform other duties that may be assigned from time to time.
- To be fully responsible for the se-up of the outlet or function room as per the standard and requirement.
- To coordinate with the kitchen prior to dishing out of food.
- To give an accurate count of the guest.
- To ensure that tray stands and bar set-ups are properly and tidily set-up.
- To ensure that condiments are available such as chili sauce, tomato ketchup, Soya Sauce, Black Vinegar, toothpick and etc.
- To check on all the back lanes set-up and cleanliness.
- To check that after each meal period or function, all outlet or function room area is cleared of equipment.
- To check that music and lighting is in working order for all area.
- Handling customer complain and referring the issue to F&B Executive or F&B Team Leader to resolving the un-satisfaction complained.
- To responsible for all the signage to be made for the guest reservation or function rooms bookings.
- To ensure that all guest bills are signed or settled by cash or credit card without any disputes that may arise from the bills.
- To double check that all lights and air conditioning are switched off after operation hours and doors of the outlet or function rooms are locked at the end of the day.

**Salary**: RM1,500.00 - RM1,700.00 per month

**Benefits**:

- Flexible schedule

Schedule:

- Day shift
- Evening shift

Ability to commute/relocate:

- Bukit Mertajam: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Service Agent: 1 year (preferred)

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