Guest Service Assistant

2 weeks ago


Kuala Lumpur, Malaysia IBIS KUALA LUMPUR CITY CENTRE Full time

**Job Description**:

- Assist guests with check in and checkout, as well as other cashiering duties
- Review arrival lists and prepare compendiums prior to guests’ arrival and check-into system if necessary
- Welcome guests on arrival, register and issue room keys according to departmental standards and procedures
- Ensure that members consistently receive all benefits, and repeat guests and other VIP’s receive special recognition and service. Prepare and send welcome cards and amenities to room prior to guest arrival
- Liaise closely with other relevant departments to ensure that guests requests and needs are met
- Update and maintain repeat guest history system
- Promote Inter-Hotel sales and in-house facilities according to departmental standards to maximize revenue
- Handle guests’ complaints and comments tactfully and efficiently
- Handling guests’ mails, messages, and answering of phone calls
- Maintain the privacy and confidentiality of all guests by ensuring that no details of the guests are disclosed

Work Experience

Communication skill.



  • Kuala Lumpur, Malaysia Platinum Victory Facestyle Sdn. Bhd. Full time

    Welcoming and receiving of guest arrivals, registering and maintaining the rapport with guest in a friendly and professional manner, cordially and with a pleasant smile. - Ensure all registration cards have the proper information such as; guest’s name, confirmation number, room rates, arrival and departure dates and billing instructions for guest...


  • Kuala Lumpur, Malaysia Platinum Victory Facestyle Sdn. Bhd. Full time

    Welcoming and receiving of guest arrivals, registering and maintaining the rapport with guest in a friendly and professional manner, cordially and with a pleasant smile. - Ensure all registration cards have the proper information such as; guest’s name, confirmation number, room rates, arrival and departure dates and billing instructions for guest...


  • Kuala Lumpur, Malaysia Platinum Victory Facestyle Sdn. Bhd. Full time

    Welcoming and receiving of guest arrivals, registering and maintaining the rapport with guest in a friendly and professional manner, cordially and with a pleasant smile. - Ensure all registration cards have the proper information such as; guest’s name, confirmation number, room rates, arrival and departure dates and billing instructions for guest...


  • Kuala Lumpur, Malaysia i-City Shah Alam Full time

    Deliver attentive and thoughtful service with relaxed efficiency, ensuring every guest feels valued. - Welcome guests warmly, handle check-ins and check-outs promptly, and ensure smooth guest registration. - Maintain guest profiles by updating preferences and special requests accurately in the system. - Handle guest inquiries and requests via phone or...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Cosmo Hotel Kuala Lumpur Full time 18,000 - 30,000 per year

    DUTIES AND RESPONSIBILITIESRegister guests and assigns rooms. Accommodates special requests whenever possible.Assists in pre-registration and blocking of rooms for reservations.Thoroughly understand and adheres to proper credit, check- cashiering, and cash handling policies and procedures.Understands room status and room status tracking.Knows room locations,...


  • Kuala Lumpur, Malaysia KING OF THE HILL 8KIA PENG SDN BHD Full time

    Duties and Responsibilities - Manages the guest experience by ensuring the followings are provided: - Thoughtful and attentive service with relaxed efficiency - Complete responsiveness to the desire of the hotel guests - Quality service of the hospitality is optimised in accordance to the quality service standard - To maintain a good working relationship...


  • Kuala Lumpur, Malaysia KING OF THE HILL 8KIA PENG SDN BHD Full time

    Manages the guest experience by ensuring the followings are provided: - Thoughtful and attentive service with relaxed efficiency - Complete responsiveness to the desire of the hotel guests - Quality service of the hospitality is optimised in accordance to the quality service standard - To maintain a good working relationship with your own colleagues and all...


  • Kuala Lumpur, Malaysia Travelodge City Centre Full time

    **Responsibilities** - Register guests and assigns rooms. Accommodates special requests whenever possible. - Assists in preregistration and blocking of rooms for reservations. - Thoroughly understand and adheres to proper credit, and cash handling policies and procedures. - Understands room status and room status tracking. - Knows room locations, types of...


  • Kuala Lumpur, Malaysia Cosmo Hotel Kuala Lumpur Full time

    **RESPONSIBILITIES**: - Greeting, registering and servicing of all guest in a warm, friendly, courteous and efficient manner. - To maintain all guest ledger accounts on a current basis. - To provide change and other miscellaneous services for guest staying or using the resort's facilities and check-out departing guests. - Responsible to checking billing...


  • Kuala Lumpur, Malaysia Travelodge City Centre Full time

    **Responsibilities** - Register guests and assigns rooms. Accommodates special requests whenever possible. - Assists in preregistration and blocking of rooms for reservations. - Thoroughly understand and adheres to proper credit, and cash handling policies and procedures. - Understands room status and room status tracking. - Knows room locations, types of...