Customer Service Officer

19 hours ago

Subang Jaya, Malaysia Yamato Transport (M) Sdn Bhd Full time

Serve as the centralized point of contact for customer inquiries.
- Coordinate and support internal departments and external vendor to ensure seamless execution of customer orders or inquiries.
- Follow up on operational issues, ensure it is resolve and revert back to the customer.
- Assist in maintaining positive relationships with key customers and vendor.
- To manage, analyse and make accurate data report to the customer and internal departments.
- Key in necessary information into the system, verify costs and issue an invoice.
- Collaborate with cross-functional teams to complete assigned projects where you will assist in the planning, execution, and monitoring of projects, working closely with managers and team members to ensure successful outcomes.
- To perform any other duties as assigned by immediate superiors.

**What you will gain**
- Overview of how a logistics company should function.
- Various business skill such as time management, communication and negotiation skills.
- Gain insight into industry best practices, regulation and emerging trends in logistics and supply chain management.

**Requirements**:

- Bachelor's degree in business administration, logistics, supply chain management, or a related field.
- Excellent analytical and problem-solving skills.
- Excellent task management skills.
- Excellent communication (oral and written) and interpersonal skills.
- Willing to learn new task.
- Ability to work independently and collaboratively in a fast-paced environment.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
- Willingness to learn and adapt to new challenges.
- Willingness to travel to operation site and support.
- Knowledge of the courier industry is an added advantage.
- Proficiency in Japanese language is an added advantage.

**Job Types**: Permanent, Fresh graduate

Pay: RM2,500.00 - RM4,500.00 per month

**Benefits**:

- Flexible schedule
- Free parking
- Health insurance
- Maternity leave
- Professional development

Schedule:

- Holidays
- Monday to Friday

Supplemental Pay:

- Yearly bonus

**Education**:

- Diploma/Advanced Diploma (required)

**Experience**:

- Customer Care Specialist: 1 year (preferred)

**Language**:

- Mandarin (preferred)
- Bahasa (preferred)

Application Deadline: 01/31/2025
Expected Start Date: 02/01/2025

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