Service Manager
1 week ago
**Overview**: **Salary**: 10,000 MYR ~ 15,000 MYR**Industry**: Manufacturing(Machinery), Manufacturing(Chemicals/Materials), Consulting- Primary responsibilities: - Lead & motivate APAC Global Services Team - Meet or exceed Order Intake Budget on spares & services - Responsible to lead a team of service in SEA region and to delegate service task to team. - Responsible to arrange SEA service team resources, and APAC service team resources in conjunction with respective Service Manager(s) - Coordinate service engineer utilization and customer service request to meet customer’s requirement. - Responsible to administer and lead the standardization for automation PLC / SCADA programming. - Responsible to carry out site visit and monitoring progress for new installation, spare parts sales, maintenance, or on any issues related to after sales service in SEA region. - Responsible on drafting maintenance contract frame work for customer in SEA region. - Responsible to develop, strategize and achieve target for spare part sales in SEA region. - Responsible to submit monthly report for spare part sales & utilization to Management. - Responsible for departmental budget allocation for financial year. - Responsible to monitor and keep track on team’s competent level and arrange training for improvement. - Setting up standard procedure for Service & Global Services department to alligned with HQ operations and requirement. - Service staff utilisation of 80% Primary areas of focus: - Manpower utilization (50%) - Reporting (10%) - Spare parts sales target (30%) - Budgeting (10%) Generic KPI & Targets: - Lead team to achieve Company Services Sales Target. - Manage team and achieve 80% Service Engineer resource utilization. - Manage departmental yearly budget. - Teams training, at least Once per year, for one staff. **Qualifications**: **Requirement**: - Education Background : Degree / Master holder in Engineering or Business. - Experience : Min 8 years of after sales services experiences and experience with managing service team (ideally be a Mechanical Engineer from oil & gas, food processing, oleochemical, water processing industry) - Require Skill: 1. Good analytical thinker, Fast and sound decision maker. - 2. Good team leader and team player. - 3. Willing to travel (needs to travel one week a month in average within SEA, willing to travel for business and may include visits to pork processing plants)- **English Level**: **Other Language**: Malay, Mandarin, English **Addition Information**: **Benefit**: Annual Leave 1st year (joining till end of year) - 14 days 2nd year (starting jan) - 3 years - 15 days 3 to 5 years - 18 days > 5 years - 21 days Full hospitalisation medical insurance Outpatient RM1000/year - unused amount paid to employee at year end Parking paid Study Leave - 5 days per year Sick & Hospitalisation leave - standard Increment - Jan Bonus - December Travel: Daily overnight allowance daily meal allowance Full Travel insurance Compassionate Leave 3 days for death, natural disasters and serious illness in family Replacement leave for rest day and PH work Mobile phone provided or phone allowance Winter clothing allowance every 3 years**Working Hour**: **Holiday**: **Job Function**: - Sales Engineer - Sales Engineer - Sales Engineer - Sales coordinator/Admin/Receptionist/Secretary
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