Customer Service

5 days ago

Bukit Bintang, Malaysia JEV Management & Trading Full time

**1. Customer Interaction and Support**:

- Handle incoming (Call In) and outgoing (Call Out) calls to communicate with customers, ensuring booking details are accurate.
- Address customer inquiries, provide seating arrangements, and answer questions about dining experience.
- Manage customer requests for booking changes, cancellations, and special arrangements.

**2. Reservation Management**:

- Assign and confirm seats for customers based on their preferences and availability.
- Verify booking details and remind customers of their reservation time and guidelines.

**3. Customer Maintenance and Engagement**:

- Add customers to WhatsApp or Enterprise WeChat (WeCom) after their reservation, establishing direct contact.
- Maintain customer relationships by sending exclusive offers, promotions, and notifications about new menu items.
- Promptly respond to customers who book through online platforms and contact directly.

**4. Data Recording and Analysis**:

- Record customer feedback and booking information accurately.
- Regularly report to the supervisor on customer service performance and feedback.

**5. Performance Evaluation**:

- Earn performance bonuses based on customer redemption rate, satisfaction, and

**Job Types**: Full-time, Permanent, Fresh graduate

Pay: RM3,000.00 - RM4,000.00 per month

Work Location: In person

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