Assistant Club Lounge Manager

4 days ago

Kuala Lumpur, Malaysia Shangri-La Hotels Full time

Traders cater to savvy, passionate travelers who appreciate smart functionality and getting things done. Guests enjoy a blend of thoughtful simplicity with the warmth of Asian hospitality. No matter the purpose of the trip - work, rest, or play, each Traders offers a thoughtfully designed environment enabling guests to be focused on what really matters.
Located at the heart of the Kuala Lumpur city center, Traders Hotel by Shangri-La is looking for a dynamic, and multi-skilled talent in delivering our Asian hospitality.
**Department**: Front Office
**Reports To**: Rooms Division Manager
**Job Summary**:
The Assistant Club Lounge Manager is responsible for overseeing the daily operations of the club lounge, ensuring a premium and exclusive experience for guests. This role focuses on delivering personalized service, managing a high-performing team, and maintaining the lounge’s ambience and quality standards.
**Key Responsibilities**:

- Provide personalized and attentive service to all club lounge guests.
- Oversee the day-to-day operations of the lounge, including food and beverage service, cleanliness, and guest engagement.
- Train and lead the team to deliver exceptional service and maintain high standards.
- Handle guest feedback and address any concerns to ensure satisfaction.
- Collaborate with departments to cater to special guest requests and maintain seamless service.
- Monitor inventory and manage operational costs to align with the budget.

**Qualifications**:

- Previous experience in hospitality or food & beverage management, ideally in a premium setting.
- Strong leadership and team management skills.
- Excellent communication and problem-solving abilities.
- Commitment to providing personalized and memorable guest experiences.

Due to work permit restrictions, only citizens of Malaysia and Permanent Residents of Malaysia shall be considered.

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