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Customer Service Officer

2 weeks ago

Manjung, Malaysia SEA Gamer Mall Sdn Bhd. Full time

**Responsibilities**:

- Monitor console on Game Card, Game account, Phone top-up*, Mobile Reload*, and Direct top-up*. (*automatic delivery excepts for offline payment)
- Assist Trader to monitor Game Currency and Game Item, make remarks and assign to Trader to process the order.
- Facilitate the customer request by providing information directly, make document verification for suspicious customer for payment related cases, product suggestions, and general company information.
- Responding to customer live chats in a timely manner, ensuring first response time goals are met at all times.
- Attend customer service tutorials or workshop as required.
- Always inform customer to rate our service by sending Canned respond message after completing the customer request.
- Guide our customers in recognizing charges, requesting refunds, re-sending confirmations and
- Liaise with Card, Vendor, Trader, Fiance and Fraud units to resolve the concerns or arising issued faced by customers.
- Maintaining excellent levels of service and consistently communication with our customers with up-most professional manner & meaningful responses.
- Communicating unpleasant customer experiences to your Superior, allowing for follow up with the appropriate manners.
- Recognize and escalate any high priority problems to Senior Customer Service to follow-up.

**Job Requirements**
- Ability to manage time effectively and work in fast-paced set-up environment.
- Strong communication skills, both written and verbal.
- Patience, and the ability to listen.
- Ability to learn quickly, adapt to change and be tech savvy.
- Willing to work flexible support hours.
- Feel satisfaction when helping customer and colleague.
- Demonstrate politeness and act professionally when interacting with people from different walks of life.
- Demonstrated aptitude and love for providing exceptional customer experiences.
- A proactive, make-it-happen attitude, with an appreciation for friendly competition.
- Receptiveness to feedback and coaching with a desire to continuously improve.

**Salary**: RM1,500.00 - RM2,000.00 per month

Schedule:

- Night shift

**Education**:

- STM/STPM (preferred)

**Language**:

- Mandarin (preferred)

Shift availability:

- Night Shift (required)