Customer Service Coordinator

2 weeks ago

USJ, Malaysia Topmix Resources Sdn Bhd Full time

**Requirement**
- SPM/Diploma or equivalent
- Maturity, responsible and friendly
- Accurate, efficient and organized with the ability to priorities tasks as needed
- Professional, confident and diplomatic when liaising with others
- Computer literate and able to speak Mandarin. Cantonese is a bonus mark

**Job Scope**
- Provide outstanding customer service to improve customer satisfaction and manage their relationship
- Prepare Sales order (cash) and Delivery order (DO)
- Monitor and arrangement of logistic matter for product order delivery time to ensure on-time delivery to customers
- Handle incoming phone calls related to; return material requests, product sample and order referrals, sales promotions and etc
- Alert customer on delivery and flow issues in advance
- Coordinate, analyze and improve customer service functions to meet Company goals
- Maintain database of customer sales order and invoicing records
- Assist in sales & marketing activities and inventory control maintenance
- Attend to customer enquiries, complaints and customer service
- Maintain proper and on time filing
- Well maintain CRM record
- To manage ad hoc task assigned by management from time to time

**Job Types**: Full-time, Permanent, Fresh graduate

**Salary**: RM2,000.00 - RM2,800.00 per month

Supplemental Pay:

- Overtime pay

**Education**:

- Diploma/Advanced Diploma (preferred)

**Experience**:

- Customer service: 2 years (preferred)

**Language**:

- Mandarin (preferred)

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