Student Affairs Office

**General Purpose**

To assist in leading the Career Services unit in supporting students’ career development, employability outcomes, and employer engagement. This role includes supervising the team, overseeing the planning and execution of career-related programs and services, managing strategic industry partnerships, and contributing to continuous improvement of the department’s operations and services.

**Main Job Tasks and Responsibilities**

**Team Leadership & Operations**
- Lead, support, and supervise a team of Career Services staff in executing departmental initiatives and daily operations.
- Plan and oversee the annual calendar of career activities, ensuring timely delivery of career counselling, workshops, fairs, and employer engagement events.
- Ensure proper documentation, reporting, and compliance with internal and external requirements (e.g., internship, employability, audits).

**Career Development & Student Engagement**
- Provide advanced-level career guidance, job search coaching, and personalized advisory to students and graduates.
- Oversee the design and delivery of student-facing career development programs from enrolment to graduation (e.g., CV writing, interview skills, professional branding, LinkedIn workshops).
- Monitor student participation, feedback, and outcome tracking to improve service offerings and student employability.

**Industry Collaboration & Employer Relations**
- Maintain and grow strong relationships with employers, industry bodies, and professional associations to expand internship and graduate job opportunities.
- Coordinate internship placements and job matching efforts, while ensuring all parties fulfil program requirements.
- Work closely with companies for MoU collaborations, guest speaker sessions, and co-curricular partnerships.

**Strategic Input & Stakeholder Engagement**
- Contribute to planning and strategy discussions for the development of career services offerings and policies.
- Represent the department in internal meetings, audits, accreditation exercises, graduate tracer studies, and cross-functional initiatives.
- Provide feedback and data to support decision-making and reporting to senior management and regulatory bodies.

**Digital Tools & Administration**
- Oversee the maintenance of career information systems and student databases.
- Serve as administrator or reviewer for career-related content on learning platforms (e.g. Moodle) and career portals.
- Support marketing efforts by reviewing communication content related to career events, employer outreach, and success stories.

**Student Leadership & Volunteer Programs**
- Guide and oversee the Student Ambassador program for Career Services, providing mentorship and leadership training.
- Organise ambassador involvement in career events and department initiatives to ensure seamless execution and peer engagement.

**Alumni Relations & Graduate Employability Tracking**
- Develop and implement strategies to engage alumni in career services activities and employer networks.
- Organize alumni involvement in career-related initiatives such as networking sessions, industry talks, and mentorship programs.
- Manage and coordinate the Graduate Tracer Study process in accordance with internal and external reporting requirements.
- Analyze tracer study data and generate reports to inform planning, program development, and institutional decision-making.

**Other Responsibilities**
- Assist the **Deputy Director of Student Affairs** in strategic and operational planning for the Career Services unit.
- Support broader university initiatives and events when required.
- Any other duties as assigned by management to ensure the effective functioning of the Career Services department.

**Education and Experience**
- Minimum Bachelor’s Degree in a relevant field (e.g. Business, Education, Psychology, HR, Communications).
- Minimum 3 years of experience in career services, talent development, HR, or related fields.
- Prior experience in a supervisory or team lead role is preferred.
- Experience working in higher education or student-facing roles is an advantage.
- Bilingual abilities (English and Mandarin) **are preferred but not mandatory.**

**Key Competencies**
- Leadership and team coordination
- Strong interpersonal and communication skills
- Student-centric and service-oriented
- Strategic thinking and planning ability
- Event and project management
- Data tracking, reporting, and presentation
- Problem-solving and adaptability
- Proficiency in digital tools and learning platforms
- Ability to work under pressure and meet deadlines
- Collaboration across departments and with external stakeholders

**Job Types**: Full-time, Permanent

**Benefits**:

- Cell phone reimbursement
- Dental insurance
- Free parking
- Health insurance
- Maternity leave
- Opportunities for promotion
- Professional development

Work Location: In person