Service Captain

7 days ago

Shah Alam, Malaysia N Ō T A Full time

We are looking for a creative and passionate individuals to join the team as Service Captains. With high standards for product quality and guest experience, service captains take full responsibility and ownership of the guest experience.
- Always greet and welcome guests promptly in a warm and friendly manner.
- Always thank and give fond farewell to guests conveying anticipation for their next visit.
- Assist guests with table reservation.
- Assist guests while seating.
- Ensure guests are serviced within specified time.
- Has a good knowledge of menu and presentation standards.
- Speak with guests and staff using clear and professional language, and answer phone calls using appropriate telephone etiquette.
- Able to answer any questions regarding menu and assist with menu selections.
- Able to anticipate any unexpected guest need and react promptly and tactfully.
- Always applies service techniques correctly at all times, and serves Food & Beverage items with enthusiasm.
- Serve food courses and beverages to guests.
- Set tables according to type of event and service standards.
- Record transaction / orders in Point of Sales systems at the time of order.
- Communicate with the kitchen regarding any menu questions, the length of wait and product availability.
- Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen.
- Check with guests to ensure satisfaction with each food course and beverages.
- Responsible for clearing, collecting and returning food and beverage items to the proper area.
- Maintain cleanliness of work areas, china, glass, etc. throughout the shift.
- Reviews order dockets ensuring accurate and timely preparations for order requirements accordingly.
- Present an accurate final bill to guests and process payment.
- Perform shift closing on the Point of sales terminal and tally cash and credit card settlements.
- Ensures that the restaurant is always kept clean and organized, both at the front as well as the back of house areas.
- Ensures that cafe brand standards and SOP's are consistently implemented.
- Work with fellow staff and manager to ensure that the restaurant achieves its full potential.
- Completes the daily responsibilities that are set for each individual shift.
- Complete closing duties, including restocking items, turning off lights, etc.
- Conducts monthly inventory checks on all operating equipment and supplies.
- Take an active role in coaching and developing junior staff.
- Any other duties related to food and beverage service assigned by the manager.

**Job Types**: Full-time, Part-time, Internship, Fresh graduate

**Salary**: RM2,000.00 - RM2,800.00 per month

**Benefits**:

- Health insurance
- Meal provided
- Opportunities for promotion
- Professional development

Schedule:

- Afternoon shift
- Day shift
- Evening shift
- Rotational shift

Supplemental pay types:

- Overtime pay
- Performance bonus
- Tips

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