Fresh Graduate
2 days ago
We are looking for enthusiastic and customer-focused fresh graduates to join our frontline customer service team. This is an excellent opportunity for recent graduates to start a career in customer support, gain hands-on experience, and develop valuable communication and problem-solving skills.
**Responsibilities**:
- Provide accurate information about products, services, and company policies.
- Resolve customer issues efficiently and escalate complex cases to the relevant departments when necessary.
- Maintain customer satisfaction by providing timely and empathetic responses.
- Log and update customer interactions in the system accurately.
- Follow standard operating procedures and adhere to company guidelines.
- Meet individual performance targets such as call quality, response time, and customer satisfaction ratings.
- Any other duties as allocated by the superior, including functional responsibilities and special tasks.
**Job Requirement**
- At least STPM / Diploma in any field
- With or without experience in Logistics - training will be provided
- Basic computer operation skills. (Microsoft office)
- Proficient in English and Bahasa Melayu
- Excellent interpersonal skills, multi-tasking & problem solving skills.
- Team player & able to work independently with minimum supervision.
- Working days : Monday to Friday (9:00am - 6:00pm) / Alternate Saturday (8:30am -1:00pm)
**Job Location**
- FMX (M) Sdn Bhd - Lot 8, Jalan Sungai Kayu Ara 32/38, Berjaya Industrial Park Sectio 32, 40460 Shah Alam, Selangor
**Job Types**: Full-time, Permanent, Fresh graduate
Pay: RM1,800.00 - RM2,100.00 per month
**Benefits**:
- Health insurance
- Maternity leave
- Opportunities for promotion
- Professional development
Work Location: In person
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