Reservation Assistant

2 days ago


Port Dickson, Malaysia QUEST HOTEL PORT DICKSON Full time

Supervise and support the reservations team to ensure efficient and accurate handling of booking inquiries.
- To manage the daily operations and efficient running of the Front Office Department.
- Monitor daily room availability and reservations to maximize occupancy and prevent overbooking.
- Ensure that all bookings—individual and group—are properly recorded in the property management system.
- Liaise with Sales, Front Office, and other departments to manage group blocks and special requirements.
- Maintain professional reservation standards and ensure adherence to hotel policies.
- Assist with compiling and reviewing daily, weekly, and monthly reservations and revenue reports.
- Observe market trends and competitor rates to support strategic decision-making.
- Work with the Front Office Manager to help maintain accurate rates and availability across all online platforms and distribution systems.
- Assist with rate loading, system audits, and channel updates to ensure consistency across platforms.

Pay: RM2,000.00 - RM2,500.00 per month

**Benefits**:

- Additional leave
- Free parking
- Health insurance
- Maternity leave
- Meal provided
- Opportunities for promotion
- Professional development

Work Location: In person



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