Customer Care Advisor

2 weeks ago


Kuala Lumpur, Malaysia Agensi Pekerjaan RF Sdn Bhd Full time

KEY RESPONSIBILITIES
- Responding to queries regarding cover, claims, hospitalisation, complaints
- Multi-tasking of daily assigned workload as well as ad hoc assignments and follow up on individual cases
- Develop extensive and sound product knowledge in order to provide timely and accurate information to our clients
- Assist our in-house medical team in coordinating client's hospital admissions, evacuations, repatriations and other cases as required
- Multi-tasking of daily assigned workload as well as ad hoc assignments and follow up on individual cases
- Responsible for providing outstanding customer service to clients and ensuring customer satisfaction and retention

KEY REQUIREMENTS
- Experience in a customer focused role/ call centre / customer service
- Experience working in pressurised environment with tight deadlines
- Strong knowledge of Microsoft Office ( Excel, Word)
- Applicants must be flexible to work within our rotating shift patterns
- Fluency in English and Mandarin Chinese or Bahasa Indonesia, both would be an advantage.
- Must be fully flexible to work rotating shift patterns including shift work, nights and weekends

**Job Types**: Full-time, Permanent, Fresh graduate

Pay: RM3,000.00 - RM5,000.00 per month

Schedule:

- Afternoon shift
- Early shift
- Weekend jobs

Supplemental pay types:

- Attendance bonus

**Experience**:

- Customer service: 1 year (preferred)

**Language**:

- Mandarin (preferred)



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