Mandarin Customer Service IT Helpdesk

2 weeks ago

Petaling Jaya, Malaysia Hunters International Sdn Bhd Full time

**Our client**:

- Founded over 27 years ago and are the world's largest Education Seminar company. Host and produce 500+ entrepreneurial events across 37 countries including Australia, New Zealand, Singapore, Malaysia, South Africa, the USA, Europe, the Middle East, South America, and the UK. Also, provide the key to personal and business success, creates life-changing experiences with the world's best Leaders & Disruptors in Personal Development, Business, Marketing, Tech & Startups, Politics, Sports & Entertainment and more._

**Responsibilities**:

- Provide accurate advice and information to customers based on their enquiries.
- Resolve product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment and following up to ensure resolution.
- Collaborate with other teams/managers to discuss possible improvements to customer service or other areas.
- Handle customer's complaints / feedback and update to management.
- Prepare product or service reports by collecting and analyzing customer information
- Following customer support & communication procedures, guidelines, and policies.
- Support the company in a variety of administrative, clerical and managerial tasks.
- Answer calls.

**Job Requirements**:

- At least 1 year's experience as a Customer Support Specialist or similar CS role
- Fluent in **English and Mandarin**:

- Familiarity with IT troubleshooting and support is a plus
- Experience using helpdesk software and remote support tools
- Excellent communication and problem-solving skills
- Multi-tasking abilities
- Patience when handling tough cases and critical thinking skills
- Diploma/ Degree in Information Technology / Computer Science or relevant

**Remuneration**:
MYR 3,000 - MYR 4,500

**Working Hours**:
Mon - Fri | 9 am - 6 pm (May occasionally be required to work overtime or on weekends for events)

**Location**:
Dataran Prima, Petaling Jaya

**Consultant In Charge**:
**Job Types**: Full-time, Permanent

**Salary**: RM3,000.00 - RM4,500.00 per month

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Petaling Jaya: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- How would you rate your written Mandarin from 0 (not proficient at all) to 10 (very proficient)?
- How would you rate your spoken Mandarin from 0 (not proficient at all) to 10 (very proficient)?

**Education**:

- Diploma/Advanced Diploma (required)

**Experience**:

- Customer service: 1 year (required)

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