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Restaurant Manager

2 weeks ago

Kuching, Malaysia Secret Recipe Sarawak Full time

We are seeking an experienced Restaurant Manager to join our team at 'CERGAS NOBLE SDN BHD' in Kuching, Sarawak. As the Restaurant Manager, you will be responsible for overseeing all aspects of our restaurant operations, ensuring exceptional customer service, efficient workflow, and maximising profitability. This is a full-time role based on-site in our Kuching, Sibu, Miri, Bintulu location.

**ROLES & RESPONSIBILITIES**:
**Operational Leadership**
- Oversee all restaurant operations to ensure smooth, consistent, and efficient service.
- Ensure compliance with company SOPs, food safety, and hygiene standards.
- Monitor and manage daily inventory levels, stock freshness, and waste control.
- Execute promotional campaigns effectively and ensure stores are well-prepared with adequate stock and staff readiness throughout campaign periods.

**Team Management & Development**
- Recruit, onboard, and train new staff to meet operational standards.
- Conduct regular coaching and performance reviews for team members.
- Motivate and guide team members to achieve sales, service, and quality targets.
- Collaborate closely with Supervisors and Area Managers to resolve team challenges and improve store morale and performance.

**Customer Service Excellence**
- Drive excellent customer service and promptly handle complaints or issues.
- Implement continuous improvement plans to enhance customer experience.

**Audit, Compliance & Reporting**
- Conduct regular outlet audits using company checklists; provide feedback and corrective recommendations.
- Ensure compliance with Halal, KKM, DOSH, and internal audit requirements.
- Submit timely reports and follow-up action plans as directed by Management.

**Strategic Execution**
- Contribute to localised operational strategies to improve sales, product mix, and margin performance.
- Support initiatives related to staffing cost optimisation and upselling efforts

**Others**
- Undertake any additional duties as assigned by Management.

**JOB / SKILLS REQUIREMENTS**:

- Minimum 2 years’ Managerial experience in F&B / Restaurant Chain.
- Have good leadership skills and able to work independently / good team player.
- Must possess own transport and willing to travel.
- Incentive and commissions available upon confirmation.

**What we offer**

At 'CERGAS NOBLE SDN BHD', we are committed to creating an engaging and supportive work environment for our employees. We offer competitive remuneration, opportunities for career development, and a range of benefits, including staff discounts, and work-life balance initiatives. We value our employees and strive to create a positive and inclusive culture where everyone can thrive.

**About us**

'CERGAS NOBLE SDN BHD' is a leading food and beverage (F&B) company in Sarawak, known for our exceptional dining experiences and commitment to quality. With a strong focus on innovation and customer satisfaction, we have established ourselves as a trusted name in the industry. Join our team and be a part of our exciting journey as we continue to grow and expand our reach.

**Job Types**: Full-time, Permanent

Pay: RM1,800.00 - RM2,500.00 per month

**Benefits**:

- Opportunities for promotion
- Professional development

Work Location: In person