Branch and IT Support Specialist

2 weeks ago

Shah Alam, Malaysia Covenantlog Full time

**Branch/ Outlet Management**
- To assist and support the superior to manage and complete project documentations and project delivery
- To coordinate all project activity and liaise with vendors to ensure timely implementation of project milestones
- Procurement works such as filing, obtaining and comparing quotation(s), insurance claims report (if any)
- Follow up and monitor consistently on outlet(s) opening and maintenance issues
- To coordinate and endure compliance in all works
- To coordinate and execute maintenance program on a timely manner
- Oversee daily operations matters on other assigned duties & etc
- Coordinate and organize all incoming and outgoing equipment
- Plan and prepare ordering of necessary equipment for daily operation
- Monitor and ensure outlets outlets opening readiness, conduct detailed pre-opening review before signing off the project
- Conduct post-project review and present findings on completed projects
- Prepare reports to update management on the outlet development’s progress
- Ensure main contractors project deliveries meet the renovations specifications within the budget and timeline sets
- Work closely with operation team on merchandising arrangements of new outlet openings and business expansion
- Perform store visits for improvement and rectification
- Undertake other tasks and responsibilities as assigned by the management

**IT Support**
- Provide 1st level troubleshooting of problem raised
- Ensure all PCs and peripherals are in good working condition
- Research, diagnose, troubleshoot and identify solutions to resolve issues
- Test and feedback on the PC behavior and performance to the superior
- Install, configure and troubleshoot printers, copier, fax and hard phone
- To record, collate and retain management information to demonstrate progress against KPIs and departmental goals and objectives
- Be a technical advisor to management and end users to insure they have the proper IT equipment to be successful
- Maintaining accurate IT equipment, software and license inventory in Asset Management Tool
- To install, upgrade and replace selected software and hardware products according to the Company’s standards
- To perform other duties as assigned

**Requirements**:

- Possess good communication skills both spoken and written in English, Bahasa Malaysia and Mandarin
- Knowledge & experience in computer hardware & software troubleshooting
- Possess the ability to communicate with people at all levels
- Good interpersonal with strong analytical and troubleshooting capability
- Proactive mindset, and high willingness to learn and adapt to different situation quick is crucial for this position.
- Result-oriented with a high degree of self-motivation, positive mind, the ability to work independently with minimum supervision and able to work in a team environment.
- Able to work under pressure & meet tight deadlines.
- Computer literate. Familiar with Microsoft office.
- Possess own transport and willing to travel within Malaysia

**Job Types**: Full-time, Permanent

**Salary**: RM1,800.00 - RM3,000.00 per month

**Benefits**:

- Free parking
- Meal provided

Supplemental Pay:

- Yearly bonus

Ability to commute/relocate:

- Shah Alam: Reliably commute or planning to relocate before starting work (required)

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