Retal Sales Specialist

1 week ago


Sepang, Malaysia Heng Sheng Hardware Sdn Bhd Full time

**Core Responsibilities**:

- **Customer Engagement**:

- Greet and assist walk-in customers
- Identify customer needs and recommend suitable products (e.g., tools, fasteners, plumbing supplies)
- Provide product demonstrations or technical explanations when needed
- **Product Knowledge**:

- Maintain in-depth knowledge of hardware/building materials
- Stay updated on product features, specifications, and compatibility
- Advise on alternatives, pricing, and stock availability
- **Sales Performance**:

- Meet or exceed individual and store sales targets
- Upsell or cross-sell related items (e.g., pairing power tools with accessories)
- Track personal sales using POS systems or CRM tools
- **Inventory Support**:

- Monitor shelf stock and replenish displays
- Report low-stock or fast-moving items to purchasing or warehouse teams
- **Customer Aftercare**:

- Handle returns, exchanges, and basic troubleshooting
- Follow up on orders or deliveries if necessary
- **Collaboration**:

- Work closely with the warehouse, delivery, and procurement teams
- Relay customer feedback to improve service and stock planning

**Key Skills**:

- Strong communication and listening
- Technical understanding of hardware/building products
- Problem-solving attitude
- Time management and multitasking
- Basic digital skills (POS system, inventory software, messaging apps)

**Job Types**: Full-time, Part-time, Permanent, Fresh graduate

Pay: RM1,900.00 - RM3,000.00 per month

Expected hours: 45 per week

**Benefits**:

- Flexible schedule
- Free parking
- Meal allowance
- Opportunities for promotion
- Professional development

Schedule:

- Afternoon shift
- Day shift
- Early shift
- Evening shift
- Monday to Friday
- Rotational shift
- Weekend jobs

Supplemental Pay:

- 13th month salary
- Commission pay
- Overtime pay
- Performance bonus
- Yearly bonus

Work Location: In person

Expected Start Date: 07/01/2025


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