Customer Experience Associate

3 days ago


Kota Bharu, Malaysia Amalmedik Dental Clinic Full time

Sebagai **Customer Experience Associate (Pegawai Pengalaman Pelanggan)**, anda adalah "wajah" klinik yang pertama berjumpa pelanggan klinik. Pengalaman yang anda berikan akan mencerminkan imej klinik kami. Kami bukan sekadar memberi perkhidmatan pelanggan biasa, anda akan berperanan penting memastikan setiap pelanggan merasa dihargai dan diberi perhatian sepenuhnya. Kami mengutamakan **Keikhlasan**, **Profesionalisme**, dan **Integriti**. Sebagai wakil klinik, anda akan memberi kesan positif kepada setiap pelanggan, memastikan mereka merasa lebih baik selepas setiap rawatan. - **Tanggungjawab Penyeliaan**:_ - Melatih pekerja baru dalam polisi perkhidmatan pelanggan, prosedur dan amalan terbaik syarikat. - Mengatur dan menyelia jadual dan kerja kakitangan yang ditugaskan. **Tugas & Tanggungjawab**: - Menyambut pelanggan dan memberikan maklumat tentang rawatan dan perkhidmatan klinik dari awal hingga akhir perjalanan pelanggan - Menyelesaikan pertanyaan, aduan komplain, masalah dan kebimbangan pelanggan dengan cepat dan profesional. - Menyediakan cadangan untuk penambahbaikan pengalaman pelanggan. - Menguruskan tim perkhidmatan pelanggan yang ditugaskan dan memastikan mereka mematuhi garis panduan syarikat terutamanya yang berkaitan dengan kualiti perkhidmatan. - Memantau atau menyemak panggilan atau surat-menyurat lain antara tim klinik dan pelanggan. - Memastikan tim dimaklumkan tentang perubahan pada produk dan perkhidmatan syarikat. - Mengenal pasti platform media sosial yang sesuai dan alatan berasaskan web lain untuk digunakan dalam promosi dan pendidikan setiap produk atau perkhidmatan. - Mengumpul data dan menyediakan laporan mengenai aduan dan pertanyaan pelanggan. - Menyediakan dokumen berasaskan pengetahuan seperti ringkasan dan jawapan kepada soalan lazim. - Mengenal pasti peluang untuk mengemas kini atau menambah baik prosedur perkhidmatan pelanggan dan membuat cadangan kepada Pengarah Perkhidmatan Pelanggan atau kakitangan lain yang sesuai. - Menjalankan tugas-tugas lain yang berkaitan seperti yang diarahkan. - **Kemahiran/Kebolehan yang Diperlukan**:_ - Boleh bekerja shif malam setiap hari dan hujung minggu - Kemahiran pengurusan dan penyeliaan yang cemerlang. - Kemahiran komunikasi lisan dan bertulis yang sangat baik. - Pengetahuan yang luas tentang prosedur dan prinsip perkhidmatan pelanggan. - Detail-oriented - Keupayaan untuk menyelesaikan aduan dan isu pelanggan sambil mengekalkan sikap profesional dan tenang. - Keupayaan untuk melatih dan mentor wakil perkhidmatan pelanggan. - Mahir dalam Microsoft Office Suite, Google workspace atau perisian yang berkaitan. - **Pendidikan dan Pengalaman**:_ - Ijazah sarjana muda diutamakan. - Sekurang-kurangnya dua tahun pengalaman perkhidmatan pelanggan - Pengalaman sebagai penyelia (diutamakan) **Job Type**: Part-time Pay: RM560.00 - RM1,200.00 per month Expected hours: 14 - 31 per week **Benefits**: - Free parking - Opportunities for promotion Schedule: - Evening shift - Holidays - Monday to Friday - Night shift - Rotational shift - Weekend jobs Application Question(s): - Boleh bekerja shif malam (7.45-10.15 malam) setiap hari weekdays di klinik? - Boleh bekerja hujung minggu? - Pernah bekerja di bahagian khidmat pelanggan di tempat kerja/majikan yang sama selama 2 tahun? **Education**: - Diploma/Advanced Diploma (required) **Experience**: - Supervisor: 1 year (preferred) - Customer service: 2 years (required) **Location**: - Kota Bharu (required)



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