Customer Service Executive Outbound

3 days ago

Kuala Lumpur, Malaysia Humantech Services. Sdn Bhd Full time

**Job Title**:Customer Service Representative (Singapore market)

**Job type**: 1 year - Contract (renewal on annual basis)

I**ndustry**: Insurance

**Location**: KL

**Salary Range**: RM3,000 - RM3,300

Are you a highly motivated and customer-focused individual with excellent communication skills? We are seeking a talented Customer Service Representative to join our growing team. In this role, you will provide exceptional telephone support to our valued customers in Singapore, ensuring a high-quality experience for every interaction. Your responsibilities will include:

- Delivering world-class customer service via telephone.
- Providing polite, professional, and accurate responses to customer inquiries.
- Encouraging customers to enroll in recurring payment plans.
- Managing customer expectations and diligently following up to ensure timely premium payments.
- Staying up-to-date on new products and services.
- Collaborating with team leaders and managers to continuously improve processes.
- Contributing to a positive and innovative work environment.

**Qualifications**:

- Minimum Diploma or Degree from a recognized college or university.
- At least one year of experience in a call center (customer service, telemarketing, or collections) is preferred, but fresh graduates are encouraged to apply.
- Excellent command of spoken and written English. Mandarin proficiency is a significant advantage.
- Clear and professional communication style with excellent listening skills.
- Ability to thrive in a fast-paced, customer-focused environment.
- Enthusiastic, self-motivated, and disciplined.

**Other Benefits**:

- medical insurance, professional development opportunities.

**Please submit your updated resume to 011-1087 1802 [MS RHOS] via WhatsApp.**
- **NOTE******_

Kindly make sure to go through the entire job description prior applying.

**Job Types**: Full-time, Contract, Fresh graduate
Contract length: 12 months

Pay: Up to RM3,300.00 per month

**Benefits**:

- Health insurance
- Maternity leave
- Opportunities for promotion
- Professional development

Schedule:

- Day shift
- Monday to Friday

Application Question(s):

- Prior experience as a customer service executive in any insurance-based companies?

**Education**:

- Diploma/Advanced Diploma (preferred)

**Experience**:

- Customer service: 1 year (preferred)
- inbound call: 1 year (required)
- Outbound calls: 1 year (preferred)

**Language**:

- Mandarin (preferred)
- Bahasa (required)
- English (required)

**Location**:

- Kuala Lumpur (preferred)

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