Manager - Business Channels (Customer Service & Operations)
1 week ago
If you are looking to excel and make a difference, take a closer look at us
Job Responsibilities:
- Solicit leads via referrals and cold calls for sales via marketing visits, telemarketing, launches, road shows and any other sales activities to achieve sales targets.- To actively cross selling Banking/Financial products-
- Build rapport and relationship with chosen customers to establish loyalty and repeated sales and increase product holding- Provide excellent customer service and uphold professionalism to reflect Bank’s image- Product knowledge / Selling skills / Market intelligence / Competitor’s check- Comply to statutory requirements and sales compliance in relation to FSA, KYC, AMLA and all relevant internal policies & procedures and sales compliance
Requirements:
- Malaysian citizen- A Degree/ Diploma/ Professional Certification in any field from a recognised College/ University- With minimum of 4 to 5 years of related working experience, ideally in a Branch Customer Service, Branch Sales Role or in Retail outlet management- Strong people management and leadership skills; with ability to guide and train a team of staff to achieve Service & Cross Selling standards.- Good interpersonal and communication, organisational and planning skills.- Welcome new challenges and possess a ‘Think-Act-Own’ attitude to see through planned and unplanned deliverables to completion
- About Hong Leong Bank_
- We are a leading financial institution in Malaysia backed by a century of entrepreneurial heritage. Providing comprehensive financial services guided by a Digital-at-the-Core ethos has earned us industry recognition and accolades for our innovative approach in making banking simpler and more effortless for our customers. Our digital and physical offerings span across a vast nationwide network in Malaysia, strengthened with an expanding regional presence in Singapore, Hong Kong, Vietnam, Cambodia, and China._
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