Front Desk Officer

4 days ago


Kuala Lumpur, Malaysia SB Plus Sdn Bhd Full time

Job scope: - Assist guests on check-in and check-out - Assist walk in guest in making bookings - Answering and responding to guest/tenant enquiries on chat and calls - Assisting guests and troubleshooting the issues they face during their stay - Communicating with guests regarding check in, deposit claims etc - Administration - Participate in creation of social media content and promotion material - Room audit / checking to ensure room readiness before guest check-in - Ad-hoc tasks **Requirements**: - Great communication, task organisation and problem solving skills - Friendliness and patience with guests - Strong attention to detail - Ability to work independently and to take responsibility for tasks - Quick response to mobile messages Advantages: - experience in customer service/sales/telemarketing/frontdesk/receptionist - multilingual in Eng, Chinese Working environment: - growing team, opportunity for promotion and increment for outstanding member - fast paced environment Working location & hours: - Opening available at Kelana Jaya - 9hrs shift with 1 hour break (between 10am-10pm) - 5-6 working days, off day on weekday - Expect busiest during weekends and public holidays **Job Types**: Full-time, Permanent Pay: RM2,200.00 - RM2,800.00 per month **Benefits**: - Opportunities for promotion - Professional development Application Question(s): - Do you possess your own laptop / unlimited call credit / high speed wifi to work from home? - Where are you currently based at? - Please reply to the guest below. Guest: "I booked your room for the water park. It's raining now and I want a refund" - What is your last drawn salary, and expected salary?


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