Customer Service Hotel

2 weeks ago

Kuantan, Malaysia Asia Career Full time

keep**MANDATORY REQUIREMENTS**:

- **HOTEL EXPERIENCE WILL BE AN ADVANTAGE**:

- **FRESH GRADUATE FROM HOTEL / TOURISM MANAGEMENT ARE WELCOME TO APPLY**:

- **1 YEARS OF EXPERIENCE IN HOTEL LINE OR RELATED INDUSTRY**:

- **MUST ABLE TO COMMUNICATE IN ENGLISH**:

- **PREFERABLY FREE HAIR GIRL**:

- **EXPERIENCE IN 3, 4, OR 5 STAR HOTEL**

**RESPONSIBILITIES**:

- Serves other workers (internal customers) and other division visitors with the proper degree of professionalism, courtesy, and compassion.
- Responds politely and quickly to questions from visitors and staff; reports issues or complaints when a speedy resolution is not possible and promptly follows up.
- Upholds cordial working relationships and pleasant interactions with guests and coworkers.
- In charge of enabling effective communication between visitors and employees both inside the hotel and outside.
- Operates paging systems, switchboard consoles, and related computer equipment with assurance and in compliance with departmental protocols.
- Makes polite, prompt, and accurate connections for both local and international calls.
- Accurately responds to wake-up calls, whether they are personalised or automatically scheduled.
- Demonstrates adeptness in all facets of emergency protocol. In the case of a significant incident or issue at the hotel, keep composed, aware, and effective while exercising professional discretion.
- Contributes to and upholds a professional workplace by minimising background chatter and other distractions that could be picked up by sensitive headsets.

**REQUIREMENT & SKILLS**:

- A hospitality certificate or diploma is useful.
- Outstanding communication abilities with others.
- Excellent communication both in writing and speaking.
- Excellent organising and time management abilities.
- Experience resolving conflicts.
- Patience as well as adept listening.

**Job Types**: Full-time, Permanent

**Salary**: RM1,500.00 - RM2,200.00 per month

**Benefits**:

- Free parking
- Gym membership
- Health insurance
- Meal provided
- Opportunities for promotion
- Professional development

Schedule:

- Day shift
- Night shift

Supplemental pay types:

- Overtime pay
- Performance bonus

**Experience**:

- Housekeeping: 2 years (preferred)
- Hotel: 2 years (preferred)

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