Planner Customer Service
6 days ago
**Roles And Responsibilities**:
- Responsible on delivery schedule for entire order to ensure jobs done within customer required date.
- Delegate and organize department workload according to responsibility or project assignment.
- Conduct projects status updates meeting with project leader and production leader to ensure all job assigned done within schedule time.
- Conduct production schedule meeting to optimize the production capacity utilization.
- Managing and arrange with logistic department for shipment list.
- Manage and resolve customer complaints and escalate to appropriate teams when necessary.
- Collaborate with cross-functional teams to improve customer experience and provide feedback on customer issues.
- Respond to customer inquiries and provide accurate information and solutions in a timely and friendly manner.
- Tracking customer requests and providing input for improving customer service.
**REQUIREMENTS**:
- At least minimum 1 year of work experience in customer service. (preferred)
- Fluent in English, Chinese & Malay (speak, read and write).
- Ability to pay careful attention to detail, to work effectively within a team environment, to exercise tact, discretion, and confidentiality, and to work under pressure to meet deadlines.
**Job Types**: Full-time
Pay: RM2,500.00 - RM3,500.00 per month
**Benefits**:
- Cell phone reimbursement
- Free parking
- Maternity leave
Work Location: In person
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