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Guest Services Assistant

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Kuching, Malaysia BOULEVARD ENTERPRISE (KUCHING) SDN BHD Full time

1. Meet and greet hotel guests warmly and courteously. Attend to all guest needs and queries. 2. Sell (eg: walk in guest based on room availability), register and assign rooms to incoming guests, ensure that registration forms are properly filled up. 3. Make sure all check-ins are prepaid or a deposit is collected. All check-in should be keyed into IFCA system accurately and as fast as possible to avoid double rooming. 4. Any room move must notify Housekeeping immediately and changes in IFCA system must be done as fast as possible. 5. All room and rate changes should be notified immediately after the change is reported. 6. Check out departing guests based on the established procedures. Ensure room keys are returned before recording any check out, and ensure settlement of all check out accounts daily. 7. Attach the F&B bills to guest registration cards whenever received from In-Room Dining or coffee house staffs. 8. Post all charges (eg: laundry bill, business centre miscellaneous bill, telephone call, etc) incurred to room folios as soon as they are received. 9. Post all cash, cheques, credit cards payment and advance deposit as soon as they are received. Post all cash refund into system immediately as they received. 10. Master all relevant tasks associated with the preparation of guest registration, guest accounts administration and cash float balancing
Imperial Hotel Kuching is a 4-star business class hotel which sits on top of the Boulevard Shopping Mall and adjoins the Imperial Suites. It is strategically located in the heart of Kuching, just 5-minutes’ drive from the Kuching International Airport (KIA) and 10-minutes to the city’s central business district.
SPM / O Level / SKM Level 1 / SKM Level 2 / SKM Level 3 or Equivalent