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Gsa Front Office

2 weeks ago

Melaka, Malaysia Asiawide Hospitality Group Sdn. Bhd. Full time

We are looking for a friendly, professional, and customer-oriented Guest Service Assistant (Front Office) to join our hospitality team. As the first point of contact for guests, you will play a key role in ensuring a welcoming and pleasant experience from check-in to check-out.

**Responsibilities**:

- Greet guests warmly and professionally upon arrival and departure
- Manage the check-in and check-out process efficiently using the front office system
- Handle guest inquiries, requests, and complaints promptly and professionally
- Provide accurate information about the hotel, available services, and nearby attractions
- Manage room reservations, confirmations, and cancellations
- Maintain accurate guest records and handle payments and billing
- Coordinate with housekeeping and other departments to ensure guest satisfaction
- Monitor lobby and front desk areas to ensure cleanliness and orderliness
- Ensure compliance with hotel policies and procedures

Pay: RM1,500.00 - RM2,500.00 per month

**Benefits**:

- Opportunities for promotion
- Professional development

Schedule:

- Rotational shift

Work Location: In person