Bau Support

1 week ago

Kuala Lumpur, Malaysia Vipicks Resources Sdn Bhd Full time

**Domain : Insurance**
**Title : Executive/Assistant Manager/ Manager (M2), Production Services**

**JOB SCOPE**:

- They may need to ensure all the incidents were resolved within the SLA and the system availability is in order on the daily basis.
- The person must be able to work in a team environment and be able to communicate effectively with other team members.
- The person will also be able to demonstrate problem-solving techniques in a business and/or technical environment.
- The person must demonstrate ability to take ownership of tasks assigned to them and progress them through to completion.

**PRINCIPAL DUTIES & RESPONSIBILITIES**:
 Develop plans with Infrastructure team to ensure the company system are available and system performance are meet according to the SLA
 Maintain appropriate levels of technical and procedural documentation
 Adhere to appropriate departmental procedures and practices (such as auditing requirements, control procedures and incident management procedures)
 Work in partnership with other department as required ensuring correct exchange of knowledge and successful transition of support the company production issue
 Work with BA project team to investigate complex issues, identify and implement solutions to re-occurring problems
 Share / spread knowledge throughout the support team and relevant areas, from development through to support
 Take a pro-active approach to working with the rest of the interface development team.
 Monitor and record time spent on activities according to the standards applied in the organization.
 Report progress to the BAU manager as required.
 Participate in peer reviews of own and others work as required by the team leader.
 Share knowledge gained with peers.
 Mentor other team member as assigned by the BAU support manager

Pay: RM6,000.00 - RM10,000.00 per month

Schedule:

- Monday to Friday

**Experience**:

- BAU support: 5 years (preferred)
- insurance domain project: 5 years (preferred)

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