Telesales Executive

2 weeks ago

Petaling Jaya, Malaysia Lapasar Sdn Bhd Full time

**Company Description**

Lapasar is one of Malaysia's fast-growing startups and a Business to Business (B2B) wholesale platform serving over 3,000 SMEs and corporations in Malaysia. The company emphasizes on FMCG goods distribution to thousands of retail clients throughout the country with their own warehousing, distribution and financial services capabilities. The company is venture backed, which results in aggressive growth and expansion targets, and a fast-paced working environment.

**Role Description**:

- Outbound Calling: Making calls to potential or existing customers to promote products or services.
- Lead Generation: Identifying and qualifying potential leads through phone calls and follow-up communications.
- Sales Pitch: Delivering compelling sales pitches and presentations to persuade prospects to purchase products or services.
- Customer Relationship Management: Building and maintaining strong relationships with customers to foster trust and encourage repeat business.
- Product Knowledge: Demonstrating a thorough understanding of the company's products or services to effectively address customer inquiries and objections.
- Data Entry: Recording and updating customer information, interactions, and sales data in the company’s CRM (Customer Relationship Management) system.
- Follow-Up: Conducting follow-up calls to ensure customer satisfaction and address any additional needs or concerns.
- Sales Targets: Meeting or exceeding sales targets and quotas set by the company.
- Problem Resolution: Handling customer complaints and resolving issues in a timely and professional manner.
- Reporting: Providing regular reports on sales performance, lead status, and market feedback to management.
- Market Research: Gathering and analyzing information about market trends, competitor activities, and customer preferences to inform sales strategies.
- Compliance: Ensuring all sales activities adhere to company policies and legal regulations, including privacy laws and consumer protection standards.

**Job Scope**:

- Maintain & handle customer’s relationship
- Achieve daily & weekly target / KPI
- Key in customer’s data and orders
- Assist & follow up customer to repeat order / activate LAPASAR account
- Engage with customer via phone calls & WhatsApp
- Ability to ensure customer satisfaction
- Strong communication and interpersonal skills
- Proven track record of meeting sales targets
- Experience in telesales or customer service roles

**Qualifications**:

- Malaysia
- Experience in sales / telesales at least 1 year
- Age 20 - 37 year old

**Remuneration**:
Pay: RM2,800.00 - RM5,500.00 per month

**Benefits**:

- Epf, Sosco, Eis
- High commission Up to 1K to 3K
- Career development
- Free parking
- Health insurance
- Maternity leave
- Opportunities for promotion
- Professional development

Pay: RM2,500.00 - RM4,800.00 per month

**Benefits**:

- Free parking
- Opportunities for promotion
- Professional development

Schedule:

- Day shift

Supplemental Pay:

- Commission pay

Ability to commute/relocate:

- Petaling Jaya: Reliably commute or planning to relocate before starting work (preferred)

Application Question(s):

- How long is your notice period ?
- If selected, When u can join us ?

**Education**:

- Diploma/Advanced Diploma (preferred)

**Experience**:

- telesales / telemarking: 1 year (required)

**Language**:

- Bahasa Melayu (preferred)

Application Deadline: 01/31/2025
Expected Start Date: 01/31/2025

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