Retail Brand Manager

We're looking for a new Retail Brand Manager to join the LUSH MALAYSIA team. Retailers actively support Managers with fresh and innovative advice, feedback, and genuine care. We strive to make the most of every interaction with Managers; listening to their needs, and ensuring we positively impact them and their business. We identify areas of opportunity for the Malaysia retail business that are out of the control of our Managers and work with other departments to ensure shops have what they need to succeed.
- Interview, hire, and support new Managers on their journey.
- Mentor sales ambassadors to develop the next generation of Managers.
- Analyse management accounts and business drivers, and offer coaching and feedback to maximise sales and profit.
- Offer bespoke, retail-focused visits to shops around Malaysia.
- Represent retail and shop Managers in conversations with other support teams.
- Creating retail strategy for Malaysia.
- Support Managers before, during, and after a brand-new shop opening or relocated shop.
- Use the planning workbook to review opportunities and set goals and targets.
- Using the review form template to check over procedures and policies and offering necessary training, coaching and feedback.
- Using the review form to analyse Management Accounts and Business Drivers and offering necessary training, coaching and feedback to maximise sales and profit.
- Creating and translating tools and materials for store managers.
- Support store managers to recruit and develop high performing teams, making sure we have the right staff in the right shop.
- Observe the Customer Experience and offer feedback.

**What we need from you**
- To have the skills to analyse business, identify needs, and create strategies.
- To be highly experienced in all aspects of people management and coaching.
- To be profit-focused and passionate about customer experience.
- To possess exceptional communication skills to negotiate, speak up, question.
- To have bags of emotional intelligence to build relationships within the business.
- To be curious and open to constant learning opportunities.
- To be able to pass on knowledge, and treat Managers as equals
- To have confidence in your ability to productively manage your own time.
- To be adaptive and flexible to the needs of the business.
- To have a great retail gut instinct that you’re passionate about honing.
- To have the ability to give effective feedback with honesty and conviction.
- To be comfortable spending time away from home and travelling regularly.
- To have a strong moral compass and the ability to make fair and firm judgements.
- To be willing to get stuck in with events; both contributing and facilitating.
- Leading by example on the shop floor, ensuring you are exhibiting the behaviours we expect from staff.
- Observing the expected soft skills to be demonstrated on the back of the training and follow-ups.
- Completing review form paperwork and following up on actions set at a review in a timely manner.
- Communicating and coordinating new manager training plans with training shop managers.
- Maintaining the ‘New Manager Training’ guidelines to ensure the training is always up-to-date, relevant and effective.
- Monitoring the performance of the training shops.
- Visiting/supporting 1- and 2-star shops to offer support within two weeks of receiving the Candy Report.
- Set the standard and demonstrate 5 Star Customer experience on their shop floor during the visit.
- Supporting managers to develop their trainees with Online tools and a trainee checklist pack.
- Keep up to date record of manager’s holiday.
- Support managers with shop cover.
- Collaboration and communication with Retail Operations and People Support.
- Regular contact with all managers, visiting at least once a quarter to review and assess goals and development needs.
- Review managers performance yearly, based on shop visits, overall performance, participation and set SMART goals.
- Reviewing and providing feedback for the monthly managerial reports.
- Train the managers to assess their own business needs, and create individual business plans.
- Develop managers to understand their management accounts and how to make a positive impact on the bottom line.
- Ensuring managers are compliant with company reporting requirements and deadlines.
- Facilitating tailor made training and development to managers based on their needs.
- Act as a communication channel between managers and the support team.
- Understanding what resources, we have in the company and ensuring these are used to help managers build their businesses.
- Maintaining strong, professional working relationships with all members of the support team and the greater Lush business.
- Probationary check ins with new managers.
- Attending staff meetings with new managers.
- Identify opportunities and address any issues for the company.
- Organising and hosting motivational and inspiring management meetings with measurab