Reservation Executive

1 week ago


Petaling Jaya, Malaysia Urban Living Hotel & Residency Full time

**Key Responsibilities**:

- Assist customers with inquiries regarding room availability, rates, and special offers.
- Update and maintain accurate records in the reservation system.
- Coordinate with the Front Desk and Housekeeping teams to ensure smooth guest check-ins.
- Handle booking modifications, cancellations, and last-minute reservations.
- Upsell services and amenities to enhance the guest experience.
- Provide accurate information on hotel facilities, services, and local attractions.
- Resolve any reservation-related issues promptly and professionally.
- Prepare daily reservation reports and assist in occupancy forecasts.

**Requirements**:

- **Education**: Minimum **Sijil Pelajaran Malaysia (SPM)** or **Diploma in Hospitality Management**, Tourism, or related field is an advantage.
- Proven experience in a reservation or front office role, preferably in the hospitality industry.
- Strong customer service and communication skills.
- Proficient in using reservation systems or hotel management software.
- Ability to work in a fast-paced environment with attention to detail.
- Fluent in English and Bahasa Malaysia; knowledge of other languages is a plus.
- Flexible with work hours, including weekends and public holidays.

**What We Offer**:

- Competitive salary package.
- Opportunity to work in a dynamic and growing team.
- Discounts on hotel services.
- Career growth opportunities within Urban Living Residency.

**Job Types**: Full-time, Permanent

Pay: RM2,000.00 - RM3,000.00 per month


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