Customer Service Specialist

2 weeks ago

Sungai Petani, Malaysia SummitNext Technologies Sdn Bhd Full time

**We, SummitNext Technologies Sdn. Bhd. is a BPO and Technology Solutions provider located in PJ, Selangor, where innovation meets excellence.**

As we embark on our rapid expansion, we are eagerly seeking talented individuals to join our team as **Customer Service Specialists,** providing unrivalled support to clients within the dynamic transportation & logistics industry.

Whatsapp : +601133526043 (Kesha)

**Position**

Customer Service Specialist (Malay English, Work in Office)
- Resolve customer complaints to achieve high customer satisfaction
- Record and submit customer complaints using the internal system according to the provided SOP.
- Provide VIP services to major customers and maintain customer relationships

**Job Requirements**
- SPM and above
- Excellent English and Malay communication skills (written, verbal, listening)
- 1-2 years of BPO experience will be an added advantage.
- Customer-oriented mindset, pleasant interpersonal skills, willing to learn and a team player.
- Proficiency in office software and computer operation
- Ability to work in a fast-paced working environment and work under pressure

**Job Type**
- Full-time, Shift between 9am to 9pm, 5 days a week

**Salary**
- Basic RM1700
- Performance KPI (up to RM250 per month)

**Benefits**
- EPF, Socso
- Birthday Leave
- Maternity leave
- Annual Leave, Maternity Leave, Parental Leave, etc
- Opportunities for promotion
- Professional development

**Expected Start Date**:

- Immediately

**Know more about us at**:
Pay: RM1,700.00 per month

**Benefits**:

- Parental leave

Schedule:

- Afternoon shift
- Day shift
- Evening shift
- Rotational shift

Supplemental pay types:

- Performance bonus

**Education**:

- STM/STPM (preferred)

**Language**:

- Bahasa (required)
- English (required)

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