Technical Support Officer

2 weeks ago


Kuching, Malaysia SNS Network (M) Sdn Bhd Full time

**Responsibilities**:

- Provide client support and technical issue resolution on products and services.
- Responsible for implementation of configuration infrastructure for Windows Server System, Firewall, Network protocols and etc.
- Diagnosing, troubleshooting hardware and software issues and repairing devices.
- Identify and correct or advise, on operational issues in clients’ computer systems.
- PC assembly, installation, testing and troubleshooting.
- Support RMA and customer service.
- Perform onsite service at clients' locations as and when required.
- Perform any ad-hoc tasks which may be assigned from time to time.

**Requirements:.**
- Required language(s): English, Bahasa Malaysia.
- Required skill(s): Hardware & PC troubleshooting, Server, System Administration and Networking.
- Certification / Training: Cisco Certified Network Professional (CCNP) or Microsoft Certified Solution Expert (MCSE) will be added advantages.
- At least 1 year(s) of working experience in the related field is required for this position.
- Able to work extra hours, independently, full responsibility and with minimum supervision.
- Possess a valid GDL license will be an added advantage.
- Applicants must be willing to work in Kuching, Sarawak.

**Benefits**:

- Overtime Claim
- KPI Rewards
- EPF, Socso & EIS
- Annual Leave/ Medical Leave/ Medical Claim
- Staff Purchase Scheme
- Product Training
- Oversea Trip: Asia, America, Australia, Europe
- Salary Review - Twice per year
- Employee Shares Option Scheme (ESOS)

**Job Types**: Full-time, Permanent

Pay: RM2,500.00 - RM3,500.00 per month

**Benefits**:

- Maternity leave
- Opportunities for promotion
- Professional development

Schedule:

- Monday to Friday

Supplemental Pay:

- Overtime pay
- Performance bonus

Application Question(s):

- Are you able to work from Monday to Friday, 8.30am to 6.30pm?

**Experience**:

- IT support: 1 year (preferred)

License/Certification:

- GDL License (preferred)



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