Customer Service Assistant

2 weeks ago

Batu Pahat, Malaysia NEST DESIGN & TECHNOLOGY SDN BHD Full time

Serves customers by providing product and service information and resolving product and service problems. Attracts potential customers by answering product and service questions and suggesting information about other products and services. Opens customer accounts by recording account information. Maintains customer records by updating account information. Resolves product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution. Maintains financial accounts by processing customer adjustments. Recommends potential products or services to management by collecting customer information and analyzing customer needs. Prepares product or service reports by collecting and analyzing customer information. Contributes to team effort by accomplishing related results as needed.
Nest Butler is a custom-made furniture design company founded by a mechanical engineer and an interior designer. We questioned a number of problems that have existed for decades, e.g. ambiguous pricing, expensive operating model, constant delays in project delivery, unmet customer's expectation on product design and quality and etc.. We strived to resolve these issues by taking advantage of the 21st-century technologies such as Artificial Intelligence, Cloud Computing and Internet of Things to revolutionise a century old industry that hasn't been disrupted for decades.
Diploma / Advanced Diploma / Higher Graduate Diploma / DVM / DKM Level 4 / DLKM Level 5

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