Search Operation Specialist

1 week ago

Kuala Lumpur, Malaysia TikTok Full time

Responsibilities
About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.

About the Department

About the Team
Our Search Operations team supports our efforts to address objectionable or disturbing content which could include images of violence, animal cruelty, hate speech, violent extremism, or content that exploits or endangers children. The team plays a vital role in analyzing user searches and search strategy optimization to ensure a positive and safe user experience for our community.

**Responsibilities**:

- Improve TikTok users’ search experience by determining their search needs through query and tools, and subsequently to sort it out by classification of requirements.
- Undergo weekly and bi-monthly search quality assessments to ensure current practice is in accordance with evaluation standard documents.
- Review the types of bad search cases and rate the quality of the results.
- Provide ideal search labelling results and suggestions for policy improvement.

**Qualifications**:
Minimum Qualifications
- Diploma/Degree in any related field.
- At least 1 year of exposure to search engine optimisation, search labelling or any other search related business experiences.
- Proficient English and Bahasa Indonesia, both written and conversational due to project requirement to support Indonesia market evaluation

Preferred Qualifications
- Familiarity with search engines and algorithms of any social media platform would be a plus point.
- An in-depth understanding of the culture and familiarity with the internet usage habits of their users.
- Comfortable with and understand that the job requires reviewing internet content that may be deemed inappropriate and / or contain explicit materials.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

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