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Technical Support Intern

2 weeks ago

Kuala Lumpur, Malaysia Quandatics (M) Sdn Bhd Full time

As a Technical Support Intern, you will assist our IT team in providing exceptional customer service and resolving technical issues. You will have the opportunity to gain practical experience in troubleshooting software and hardware problems, responding to both internal & external inquiries, and documenting support tickets.

**Key Responsibilities**:

- Troubleshoot software and hardware issues reported by team members and customer
- Escalate unresolved issues to the appropriate support teams or senior
- Document customer interactions, troubleshooting steps, and resolutions in the ticketing system
- Collaborate with cross-functional teams to ensure timely resolution of technical issues
- Assist in the development of technical support documentation and knowledge base articles

**Qualifications**:

- Currently enrolled in a degree program in Computer Science, Information Technology, or a related field
- Strong interest in technology and a desire to pursue a career in technical support or IT
- Basic understanding of computer hardware, software, and networking concepts
- Experience in handling customer technical issue
- Excellent communication skills, both verbal and written
- Ability to work well independently and as part of a team
- Strong problem-solving skills and attention to detail

**Job Type**: Internship
Contract length: 6 months

Pay: RM1,000.00 per month

**Benefits**:

- Flexible schedule
- Work from home