Consumer Engagement Associate

7 days ago

Malaysia TDCX Full time

#BeMore

Do you aspire a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore

Top Reasons to work with TDCX
- Attractive remuneration, great perks, and performance incentives
- Comprehensive medical, insurance, or social security coverage
- Premium workspaces
- Engaging activities and recognition programs
- Strong learning and development plans for your career growth
- Positive culture for you to #BeMore at work
- Easy to locate area with direct access to public transport
- Flexible working arrangements
- Be coached and mentored by experts in your field
- Join a global company with 26 years of experience and more than 310+ industry awards

What is your mission?
- Perform outbound calls to follow up on consumers enquiries and to provide resolutions or update.
- Provide accurate information and updates to consumers always.
- Follow up on consumer’s queries in a timely manner.
- Capture and update the right information provided and obtained from consumers onto the system always.
- Attend and meet all the key responsibilities within the required turnaround time set forth by the Company.
- Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

Who are we looking for?
- Preferably with 2 years of working experience in relevant field is ideal for this position. However, fresh graduates are welcome to apply.
- Possesses a strong attention to detail.
- Ability to work with a flexible schedule, including shifts when and as required.
- Experience in customer service or contact centre is considered an added advantage
- Possesses excellent telephone etiquette and the ability to provide excellent service to customers.
- Excellent verbal and written communication skills in English and the language of the supporting market.

Who is TDCX?

We serve some of the world’s best brands from our centers of excellence in Singapore, Malaysia, Thailand, Philippines, Hong Kong, Mainland China, South Korea, Japan, India, Romania, Spain and Colombia. We specialize in perfecting our client's customer experience and elevating their sales.We are guided by a talent philosophy — selecting and employing the best professionals to make the outsourcing industry better for our people and our clients.Our company has won over 310+ industry awards for delivering value driven by technology and continuously innovating our customer-facing brand solutions. Thanks to our premium workspaces, above industry average compensation packages, career opportunities, and long list of perks, we were recently awarded as one of the best companies to work for in Asia.

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