Supervisor, Assistant Supervisor

**SUPERVISOR & ASSISTANT SUPERVISOR**
- Making sure all crew demonstrate friendliness, interest and care towards all customers equally and consistently
- Responsible for table visitation to check on customers’ satisfaction in a very personalized and professional manner consistently
- Be responsible, handle / resolve customers’ complaint promptly and courteously without being defensive
- Responsible for making sure all complaints and feedback are reported to AM or SAM in charge immediately for further action and log onto the log book provided for reference
- You are required to provide a written explanation on customers’ complaint in detail of what happen and action taken to resolve the problem.
- Giving written feedback on operational issues arise and ensure that corrective actions are completed by active communication and follow ups
- Identify the critical training needs, inclusive of refresher course and work closely with the outlet leaders and consult the training department for advice and support.
- Be responsible and provide on job training and monitoring to all new and existing staff consistently
- Responsible to provide training for your outlet Leaders (SC & Supervisor)
- Take responsibilities and monitor the performance of the staff, SC and Supervisor in your team. Making sure they adhere to their job scope, standards and SOP
- Responsible for checking the work schedule prepared by the outlet leader
- Be responsible for staff welfare
- Read, check and log the log book for any updates and follow up
- Organizing and supervising (Briefing) to all staff prior to work on daily basis
- Ensure all mise-en-place for all sections are ready prior to opening
- Be responsible and making sure that no grouping and staff remain at their station or section assigned at all time during peak period. (Refer to DOs & DONTs in the SOP)
- Make sure all staff are well groomed base of SOP consistently
- Consistently making sure all food and beverage quality are as per SOP
- Implementing promotional activities and tracking the results, giving feedback on customers’ comments for improvement
- Close supervision on effective inventory management to ensure the stock and stock level have a check and balance, and work closely with the factory to follow up on order placed to ensure timely deliveries
- Work closely with AM & SAM and the team to achieve sales target, cost and wastage reduction guidelines, quality of food and service at zero tolerance on variance and pilferage
- Effective management of the team to ensure an acceptable standards of staff discipline and professionalism is achieved
- Maintain a high standard of housekeeping in the outlet for OSCA, R&D Visit and QC at all time

**FULLTIME STAFF**

**Job Requirements**
- Preferably with 2-3 years experience working in a fnb setting. However, those without experience can also apply.
- Ensure accurate and efficient order-taking and payment processing to streamline the customer experience.
- Assist in the preparation and presentation of pastries and desserts to meet customer expectations.
- Ensure all mise-en-place for cafe sections is prepared before opening hours, maintaining efficiency.
- Create a warm and welcoming atmosphere by greeting customers with enthusiasm.
- Actively engage in upselling to enhance sales and increase customer satisfaction.
- Maintain cleanliness and organization in the cafe to uphold hygiene standards and enhance the customer experience.
- Assist in daily cash register management and ensure timely completion of paperwork.
- Support promotional activities to drive customer engagement and sales.
- Assist the Cafe Manager in working together with the team to meet sales targets.
- Assist the Cafe Manager to find opportunities for increasing sales.

Pay: RM1,700.00 - RM2,600.00 per month

**Benefits**:

- Dental insurance
- Health insurance
- Maternity leave
- Meal provided
- Opportunities for promotion

Schedule:

- Day shift
- Holidays
- Weekend jobs

Supplemental Pay:

- Commission pay
- Overtime pay
- Yearly bonus

Ability to commute/relocate:

- Kuala Lumpur: Reliably commute or willing to relocate with an employer-provided relocation package (preferred)

**Education**:

- STM/STPM (preferred)

**Experience**:

- fnb: 2 years (required)

License/Certification:

- license (preferred)

**Location**:

- Kuala Lumpur (required)

Willingness to travel:

- 100% (preferred)