Customer Service Representative
2 weeks ago
**Working Hours : 2pm - 10pm**
**RESPONSIBILITIES**
- Assisting with order placements, cancellations, returns, exchanges, and tracking shipments.
- Providing product information and recommendations.
- Handling complaints, resolving issues, and escalating complex problems to relevant departments.
- Investigating order issues (e.g., delayed/missing packages, damaged products).
- Providing solutions quickly and efficiently to maintain customer satisfaction.
- Following up with customers to ensure resolution and satisfaction.
- Updating customer information and keeping records accurate and current.
- Generating reports on common issues, customer feedback, and service metrics.
- Staying up to date on product lines, promotions, and return policies.
- Educating customers about terms of service, shipping policies, and warranties.
- Working with teams such as sales, marketing, logistics, and product management.
- Providing feedback from customers to help improve services and products.
- KPI Tracking & Continuous Improvement. Meeting service targets like response time, resolution time, and customer satisfaction scores.
**REQUIREMENT**
- Fresh graduates are welcomed to apply Training will be provided.
- Able to work with mobile phone too
- Required Language: English, Malay, Mandarin
- Excellent communication skills, both verbally and written (Chinese, English and Bahasa Malaysia)
- Patience and empathy
- Problem-solving ability
- Adaptability and multitasking
- Tech-savviness (comfortable with e-commerce tools and platforms)
**Job Types**: Full-time, Permanent
Pay: RM2,500.00 - RM3,000.00 per month
**Benefits**:
- Maternity leave
- Opportunities for promotion
Schedule:
- Afternoon shift
- Evening shift
**Experience**:
- Customer Service: 1 year (preferred)
**Language**:
- English (preferred)
Work Location: In person
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