Customer Service Representative

2 weeks ago


Cheras, Malaysia PIXX MY SDN BHD Full time

**Working Hours : 2pm - 10pm**

**RESPONSIBILITIES**
- Assisting with order placements, cancellations, returns, exchanges, and tracking shipments.
- Providing product information and recommendations.
- Handling complaints, resolving issues, and escalating complex problems to relevant departments.
- Investigating order issues (e.g., delayed/missing packages, damaged products).
- Providing solutions quickly and efficiently to maintain customer satisfaction.
- Following up with customers to ensure resolution and satisfaction.
- Updating customer information and keeping records accurate and current.
- Generating reports on common issues, customer feedback, and service metrics.
- Staying up to date on product lines, promotions, and return policies.
- Educating customers about terms of service, shipping policies, and warranties.
- Working with teams such as sales, marketing, logistics, and product management.
- Providing feedback from customers to help improve services and products.
- KPI Tracking & Continuous Improvement. Meeting service targets like response time, resolution time, and customer satisfaction scores.

**REQUIREMENT**
- Fresh graduates are welcomed to apply Training will be provided.
- Able to work with mobile phone too
- Required Language: English, Malay, Mandarin
- Excellent communication skills, both verbally and written (Chinese, English and Bahasa Malaysia)
- Patience and empathy
- Problem-solving ability
- Adaptability and multitasking
- Tech-savviness (comfortable with e-commerce tools and platforms)

**Job Types**: Full-time, Permanent

Pay: RM2,500.00 - RM3,000.00 per month

**Benefits**:

- Maternity leave
- Opportunities for promotion

Schedule:

- Afternoon shift
- Evening shift

**Experience**:

- Customer Service: 1 year (preferred)

**Language**:

- English (preferred)

Work Location: In person



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