Bpo Manager

As a BPO Recruitment Manager, you will play a critical role in managing the recruitment process for Business Process Outsourcing (BPO) positions within the organization. You will be responsible for sourcing, attracting, and hiring talented individuals to meet the staffing needs of the company, ensuring that we have the right people in the right roles to...

Senior Manager, BPO OperationsOSL is establishing its operations presence in Malaysia. We are seeking a dynamic and hands-on Senior Manager to oversee the coordination and performance of our Business Process Outsourcing (BPO) partners and manage local administrative operations. This role is the critical link between our internal business units and our BPO...

Design training schedule, coordinate and liaise with key stakeholders including BPO to ensure that all labelers successfully go-live within the targeted timeframe. - Deliver process/product/policy training in classroom and/or virtually to new joiners - Involve in setting up product knowledge test, share result analysis and work with key stakeholders to...

**Role**:Customer Service Executive **Timings**:Rotational Shifts (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Voice Key Skills: Customer Service BPO industry Bilingualism Must be fluent in speaking both Mandarin and English**Education Qualification Background**: -...

Job Responsibilities - Manage the daily operations of customer service projects. - Lead project planning, client communication, role allocation, and human resource management. - Drive continuous business process optimization to improve resource utilization and cost control. - Conduct staff training, coaching, and performance evaluation. - Develop and...

About the Role We are seeking a dynamic and results-driven Business Development Manager to join our growing team in Malaysia. The ideal candidate will have a solid background in business process outsourcing (BPO) or recruitment process outsourcing (RPO), with proven experience driving new client acquisition, building strategic partnerships, and expanding...

Job SummaryThe BPO SPE Data role is designed for individuals with 4 to 5 years of experience in managing and analyzing data within a business process outsourcing environment. The candidate will be responsible for utilizing MS Office tools to streamline data processes and ensure accuracy. This hybrid role offers the flexibility of working both remotely and...

**Role**:Customer Service Executive **Timings**:Rotational Shifts (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Voice Key Skills: Mandarin The CSS will be the primary contact for customers using the client’s website shopping channel. The CSS lives the values of our client...

**Responsibilities** - Focus efforts and partake in all cadence meetings on deal prioritizations; exception handling and highly critical cases (“Red Button”) - Collaborate with agents on deep-dive knowledge in preparation work for effective cadence meetings - Hands-on with L1 escalations and resolve challenges before any official management escalations....

**About the Role** This is a performance-oriented role suited for individuals who are passionate about consultative selling, client relationship management, and driving revenue growth within the outsourcing sector. **What will you do**: - Identify, develop, and close new business opportunities across BPO and RPO service lines. - Conduct market research...