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Customer Service Administrator By Manhattan Group
2 weeks ago
Position: Customer Service Representative Company: Manhattan Group Location: Setapak Working Days: 6 days per week (5 days in-office, 1 day remote) Salary Range: RM2200 - RM2800 Job Responsibilities: Responding to Customer Inquiries: Reservation Management: Assist guests with booking accommodations, manage reservations, and provide information regarding property amenities, rates, and availability. Problem Resolution: Effectively identify and resolve customer issues, complaints, and conflicts to ensure high levels of satisfaction and loyalty. Administrative Support: Perform administrative tasks including data entry, record maintenance, and report generation to facilitate the smooth operation of the customer service department. Communication and Collaboration: Liaise with other departments such as operations, housekeeping, and maintenance to coordinate guest requests, resolve issues, and ensure seamless guest experiences. Feedback Collection: Gather feedback from guests to identify areas for improvement and contribute to enhancing service quality and customer satisfaction. Adherence to Policies and Procedures: Follow company policies, procedures, and guidelines related to customer service, privacy, and security to uphold standards and ensure compliance. Qualifications: Excellent communication skills in both English and Bahasa Malaysia. Customer-oriented mindset with a positive attitude and strong interpersonal skills. Ability to multitask, prioritize, and work efficiently in a fast-paced environment. Problem-solving abilities and resilience in handling challenges. Proficiency in computer usage and familiarity with customer service software/tools is advantageous. Previous experience in customer service, hospitality, or related fields is preferred. Proficiency in Chinese language communication is a plus. At Manhattan Group, we value diversity, teamwork, and continuous learning. Join us in delivering exceptional service and creating unforgettable experiences for our guests. If you're ready to embark on a fulfilling career journey, please WhatsApp your resume to +6 **Job Details** **JOB INFO & REQUIREMENT** - Contract Type- Full-time- Job Type- Non-Executive- Experience Level- < 1 year- Job Categories- Customer Svc/Call Centre- Language Required- English, Bahasa Malaysia- Nationality Preferred- Malaysians Only- Gender Preferred- All Genders- Own Transport- Motorcycle**SALARY & OTHER BENEFITS** - Salary **RM 2,100 to RM 2,800 per month** Salary RM 2,100 to RM 2,800 (per month) Location Kuala Lumpur - Setapak Contact Type Full-time Job Type Non-Executive Category Customer Svc/Call Centre Employer Info Company Name Manhattan Group Company Description Property management Size 51-100 employees Company Wallace Wong Joined since: Aug 2011
