Customer Support Executive

4 days ago

Malaysia Link4 Full time

**Customer Support Executive**

Do you want a meaningful role with a company that is making a real difference to every business? Do you want to be involved in one of the most important business operations areas in the world today: e-Invoicing? Then join our energetic and growing teamhelp us revolutionise an industry.

**About the Role**
We are currently looking for a Customer Support Executive to help nurture our customers as they adopt e-Invoicing.

**The **role**:
Experience with online support forums and communities is a plus

**Responsibilities**
- Provide first-class customer support to both enterprise and small business end users.
- Onboard, train and proactively drive product adoption.
- Foster an online community for Link4 customers.
- Determine severity, frequency, possible workarounds. Work with Production/Engineering as needed to assess.
- Document product changes, maintain and improve online product support pages.
- Work with the Product team to identify opportunities to improve Link4’s offering and reduce the number of support questions and issues.

**Requirements**:

- 1 or more years working directly with customers to resolve issues (support, technical account management or similar)
- Strong communication and collaboration skills, both within the immediate team and with other groups
- Strong attention to detail and a sense of humour
- Familiarity with support-ticketing systems

**Preferred Skills**
- Familiarity with Support platforms like Zoho Desk, Project Management tools like JIRA or other bug-tracking systems
- Prior experience with startups, or a high level of flexibility and comfort in a loosely-structured environment
- A background in coding, QA, or a similar technical interest is preferred
- Experience serving enterprise-level customers is a plus

**Job Category**:Customer Support Executive**Job Type**:Full Time**Job Location**:Malaysia

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