Technical Officer Network Operation Centre

4 days ago


Bangsar, Malaysia Cretev Sdn Bhd Full time

**Requirements**
- Minimum Diploma in Information Technology or Computer Science or Network/ Telecommunication Engineering

**Responsibility**
- Perform task as a Call Centre, Network Monitoring and Network Operation Centre (NOC).
- Open Trouble Ticket and issue to the customer for fault restoration tracking and process and also for any network maintenance.
- Execute and Implement Fault Management & Escalation between NOC, Regional Operation, vendor, third party provider and customers.
- Implement and Execute network monitoring and management via different Network Management System platform.
- Compile Trouble Ticketing and furnish the List of Failure every month.
- Handle customer concerns and problems through the telephone.
- Attend complaints, requests, problems are addressed effectively and within appropriate time frame and manner.

Pay: From RM2,200.00 per month

**Benefits**:

- Health insurance

Application Question(s):

- Are you willing to work in Bangsar?

**Education**:

- Diploma/Advanced Diploma (preferred)


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